Application Support Specialist

Healthy Careers Start Here We are seeking a detail-oriented Applications Support Specialist who loves to problem solve and dive deep into software becoming the ultimate “go to” person.

Specialists becomes the champion of the assigned core business applications, actively mastering assigned applications, transforming into a true Subject Matter Expert (SME). You will bridge the gap between technology and business operations by providing top-tier technical support, troubleshooting complex system issues, and ensuring our teams are supported to succeed. If you thrive on learning and enjoy teaching others, this may be the position for you.

About BCBSMS

At Blue Cross & Blue Shield of Mississippi (BCBSMS), we’re not just about providing health insurance, we are creating a strong, supportive community which encourages every Mississippian to live their healthiest life.

This mission requires a talented and motivated team with diverse sets of skills and experiences, aligned with the commitment of a healthy Mississippi.

Bring your experience, expertise and dedication to working for our customers.

Responsibilities

• Provide first level support for assigned business area to resolve application issues.
• Analyze business processes and recommend improvements to management.
• Coordinate with vendors to manage installations, upgrades and updates, limiting business area interruptions.
• Cross-functionally collaborate, working closely with Server Engineers, Network Engineers, Information Security and others, oversee implementations from start to finish.
• Provide technical documentation, reports of applications status and training to employees who utilize the application.
• Support Specialist has strong communication skills and can deal effectively with customers, vendors, peers, and management.
• With a high degree of accuracy and detail, they identify issues, research solutions and provide guidance to implement both solutions and processes to overcome issues.
• They can move a project from beginning to completion and follow through with training and support for customers.
• Attach a copy of a resume and cover letter.

Requirements

• Bachelor’s degree in computer science, math or related field.
• Two or more years working in a technology support role.
• Strong verbal and written interpersonal and communication skills.
• Superior telephone etiquette to deal effectively with customers, vendors, peers, and management.
• Advanced knowledge of Microsoft Office tools.
• Ability to work with a high degree of accuracy.

Benefits

• A work environment with a focus on your health which allows you to thrive.
• The walking track, onsite gym and café are just a few of the highlights of the campus.
• Monthly Team Blue events allow you to meet new people and quickly become a member of the team.
• With a highly competitive compensation package that includes medical benefits, 401k, ample paid time off and a schedule that supports true work/life balance, you could continue your career in an organization focused on building a healthier Mississippi.
• Set up a Workday account and complete your application process.
• We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation.
• Our benefits program is among the best in the health care field.

Check your email for updates. Processes may include phone screen, testing, in-person interview (s), skill-based assessments, background and drug testing.

It’s good to be Blue! Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We are looking for employees who can bring their experience, expertise and dedication to work for our customers.