Associate II - ECC Enterprise Support, Remote-Bilingual Spanish

Your background, perspective, and desire to make an impact set you apart.

About Alsacstjude

• At ALSAC you do more than make a living; you make a difference.
• We like people who are different…because we’re different, too.
• As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out.
• That’s why we’re looking at you.
• As we work to help St.
• Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family.
• Not just for the kids of St.
• Jude, but also for you.
• Because at ALSAC, we develop and celebrate our employees.
• So, bring your whole, authentic self and become part of our shared mission: Finding cures.
• Saving children.® At ALSAC , the fundraising and awareness organization for St.
• Jude Children’s Research Hospital , every conversation has the power to change a life.
• As an Associate II - Enterprise Support you’ll be the voice and heart of St.
• Jude—building meaningful relationships with donors, volunteers, and supporters across the country.
• Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer and other life-threatening diseases.
• Educate supporters about St.
• Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities.
• Every interaction supports lifesaving research and care at St.
• Gain valuable experience in nonprofit fundraising, donor relations, and communications.

Responsibilities

• You’ll Do Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation.
• Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones.
• Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience.
• Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts.
• Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement.
• Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons.

Requirements

• You Bring A passion for people and purpose.
• 1+ year of experience in customer service, sales, or call center environments.
• Ability to communicate effectively in both English and Spanish (spoken and written) preferred.
• Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media).
• Strong multitasking, time management, and organizational skills.
• Comfort with technology, including Microsoft Office, CRM systems, and social media tools.
• Ability to work independently and as part of a mission-driven team.
• High school diploma or equivalent required.
• Why Join Us?
• Jude.

Benefits

• Join a passionate team united by purpose and driven by impact.
• Monday Through Friday 11:30 AM CT to 8:00 PM CT, Work from Home Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only .
• We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments.
• We’re also committed to giving our staff excellent benefits so they can do the same.
• (low cost low deductible
• Medical, Dental, and Vison Insurance plans)​ 401K Retirement Plan with 7% Employer Contribution Exceptional Paid Time Off Maternity / Paternity Leave Infertility Treatment Program Adoption Assistance Education Assistance Enterprise Learning and Development And more ALSAC is an equal employment opportunity employer.

ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms

ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.