Manager, Business Process - R01572948

Manager, Business Process

Primary Skills

Responsibilities

• Business Analyst, Project Management
• Specialization

Project Management: Senior Architect, Digital Workflows & Automation

• Leverage QSR and retail domain expertise to optimize business processes, operational metrics, master data, and analytics solutions 3.
• Elicit, analyze, validate, and document functional and non-functional requirements through structured workshops, interviews, process walkthroughs, and system analysis 4.
• Translate business needs into actionable epics, features, user stories, functional specifications, process flows, and data requirements, ensuring alignment with technical delivery teams 5.
• Lead and prioritize backlog refinement sessions, clarify priorities, identify dependencies, and coordinate work item readiness across multiple project teams to ensure timely delivery 6.
• Establish clear, measurable acceptance criteria and business rules for data pipelines, Power BI reports, master data management configurations, and data quality controls 7.
• Document comprehensive source-to-target mappings, KPI definitions, calculation logic, business glossaries, and data lineage requirements in collaboration with technical teams 8.
• Coordinate and oversee user acceptance testing, including scenario design, test data preparation, business-user participation, defect triage, and sign-off, ensuring requirements coverage and minimal rework Required Skills: 1.
• Business analysis methodologies specific to QSR and retail domains 2.

Requirements

• With at least 7 years of experience, including substantial expertise in business analysis and project management within quick-service restaurant and retail domains Key Responsibilities: 1.
• Drive engagement with business stakeholders, product owners, subject matter experts, and technology teams to define business objectives, operational challenges, and reporting requirements 2.
• Requirements elicitation and documentation using Agile frameworks 3.
• Process mapping and workflow modeling for operational improvement 4.
• Proficiency with Jira and Confluence for backlog and documentation management 5.
• Data warehousing concepts and BI/reporting tools such as Power BI 6.
• Master data management (MDM) principles and tools 7.
• Defining and managing acceptance criteria for data pipelines and reporting solutions 8.
• User acceptance testing coordination and requirements traceability Preferred Skills: 1.
• Analytics experience in multi-location retail or restaurant operations 2.
• Familiarity with data integration platforms and ETL tools 3.
• Knowledge of data quality frameworks and controls 4.
• Expertise in KPI definition and business metric calculation logic 5.
• Experience with business glossary and data lineage documentation 6.
• Certification in Agile methodologies (Scrum Master, Product Owner) Desired Qualifications: 1.
• Bachelor's degree in Business Administration, Information Systems, Computer Science, Engineering, or a closely related field 2.
• Certification in Business Analysis (CBAP, PMI-PBA, or equivalent) 3.
• Certification in Project Management (PMP, PRINCE2, or equivalent)