Customer Service - Return Agent - Tallahassee Airport

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

About Enterprise

• Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!
• We are working towards our shared vision to be the world's best and most trusted mobility company.

Responsibilities

• Assist all customers with the rental return process.
• Create and maintain a friendly, efficient environment for all customers.
• Assist in making all transactions quick and efficient.
• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot

Remind customer to check for personal belongings

• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue

Inquire about service, satisfaction and document dissatisfaction

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Requirements

• Employer/Disability/Veterans Qualifications Must have a minimum of 1 year of continuous customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
• Must be at least 18 years old High School Diploma or G.E.D. required

Benefits

• This position pays $15.00 / hour and is located at the Tallahassee Airport (TLH) - 3300 Capital Cir SW, Tallahassee, FL 32310 We offer: Paid time off Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Life Insurance Dental Insurance Vision Insurance Training and development

We have the following schedules available

Tuesday - Saturday: 11:00am to 8:00pm (Off Sunday/Monday) Tuesday - Saturday: 5:00am to 2:00pm (Off Sunday/Monday) Sunday - Thursday: 5:00am to 2:00pm (Off Friday/Saturday) Responsibilities We are hiring now for immediate openings.

Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI) Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.