Customer Experience Representative - Indianapolis InternationalAirport

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

About Enterprise

• Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!
• We are working towards our shared vision to be the world's best and most trusted mobility company.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return

Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Requirements

• Employer/Disability/Veterans Qualifications Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

High School Diploma or G.E.D. required

• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than two moving violations and/or at fault accidents in the past 2 years.

Pay

This position pays $20.67 / hour plus bonus opportunities.

Benefits

Paid time off Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing
• Life Insurance Dental Insurance Vision Insurance Training and development

This position is located at the Indianapolis Airport (IND) - 7801 Col H Weir Cook Mem Dr, Suite 151, Indianapolis, IN 46241.

We have the following schedule available

Monday: OFF Tuesday: 8:00pm to 6:00am Wednesday: 8:00pm to 6:00am Thursday: 8:00pm to 6:00am Friday: OFF Saturday: OFF Sunday: 8:00pm to 6:00am Responsibilities We are hiring now for immediate openings.

No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI).