Training Specialist II

Description ** This opening is a for a permanent position as a Property Field Coach. Current or prior experience as a Property Field Coach is required.** About the Role: The Property Field Claims Learner Engagement Coach Team within Knowledge & Development Solutions (KDS) is seeking a high-performing coaching professional to serve as both a Property Learner Engagement Coach and Team Lead. This role is responsible for driving learner proficiency, accelerating performance outcomes, and enabling business readiness across Property. Through coaching, facilitation, performance consulting, and continuous improvement efforts the successful candidate will help frontline employees and leaders close skill gaps, improve operational effectiveness, and achieve measurable business outcomes. In addition to providing individual and group coaching, this position serves as Team Lead for the Property Coach Team. The Team Lead is responsible for promoting consistency across coaching practices, supporting onboarding and mentorship of coaches, coordinating team capacity, leading reporting and analytics efforts, and partnering with business stakeholders to continuously evolve coaching strategies based on performance data and business needs. This individual must be skilled at influencing without authority, leveraging data to identify opportunities, recommending solutions that improve learner outcomes, and fostering a culture of accountability, collaboration, innovation, and continuous improvement. Responsibilities: Deliver individualized and group coaching, training, and actionable feedback to build adjuster proficiency, confidence, and performance. Assess learner needs using performance data, formal assessments, observations, and business priorities; create targeted development plans and coaching strategies. Reinforce claims-handling behaviors, technical knowledge, and business processes through engaging live and virtual learning experiences. Partner with Property leaders, instructional designers, and subject matter experts to identify capability gaps and develop scalable learning content and solutions. Analyze learner outcomes, coaching effectiveness, surveys, and business indicators; evaluate program impact and recommend improvements. Serve as a trusted advisor and subject matter expert on coaching practices, learner development, and training effectiveness. Coordinate coaching and training operations, including communications, scheduling, learner tracking, reporting, capacity planning, and workload distribution. Improve the consistency, efficiency, and scalability of coaching standards, tools, processes, and best practices. Lead onboarding and mentorship for new Property Coaches, team projects, knowledge sharing, and professional development. Identify opportunities to apply AI and other emerging technologies responsibly to improve coaching and operational efficiency. Partner with leadership on risks, resources, and strategic priorities; communicate insights and recommendations to KDS and Property leaders. Foster a high-performing, inclusive team culture grounded in accountability, collaboration, innovation, and continuous learning. Qualifications Prior Property Coach experience Demonstrated success coaching employees to achieve measurable performance outcomes. Strong knowledge of Property claims handling practices, procedures, and business operations. Proven ability to interpret performance data and translate insights into actionable coaching strategies. Strong facilitation, presentation, communication, and stakeholder management skills. Working knowledge of adult learning principles, instructional design methodologies, and coaching best practices. Demonstrated project leadership and continuous improvement experience. Experience influencing stakeholders and driving results without direct authority. Strong analytical, organizational, and problem-solving skills. Bachelor's degree or equivalent experience required. 3-4 years of combined technical, coaching, training, or development experience. Advanced education in training, organizational development, instructional design, or related disciplines preferred. Employees may apply for a new role after completing 12 months of employment in their current position. Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team. Travel 25%