Customer Service Representative - Insurance

Customer Service Representative - Insurance AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team.

About Ace

• If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!
• The strength of our organization is our employees.
• Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
• When we embrace our diversity – we win.

Responsibilities

• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Think quickly and critically to resolve issues—this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can-do attitude in a fast-paced and evolving environment.

Requirements

• $21.00/hour Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided) Location Requirement: Must reside within the State of Ohio Remote Training Schedule: Full‑time (40 hours per week).
• 100% virtual training program lasting approximately 4 months.
• Dedicated, quiet workspace without interruptions.
• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.).
• Modem/Router must be in the same room as the computer equipment with a minimum of 50-100 mbps download and 10 mbps upload.
• A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.
• Excellent communication skills (written, verbal, and listening).
• Ability to multitask and navigate computer systems in real time.
• A flexible, “can-do” mindset and willingness to adapt to change.
• High school diploma or GED.
• Ability to pass a background check and drug screening.
• Must reside within the State of Ohio.

Preferred

• You’ll Need Prior customer service experience (recent call center experience preferred).
• Spanish fluency is a plus!

Benefits

• Training shifts will be scheduled anywhere between 10:00am-10:00pm Monday–Friday, with occasional Saturday shifts between 10:00am-8:00pm.
• Work shifts will be scheduled within the hours of 10:00am-10:30pm Monday-Friday, and every Saturday between 10:00am-8:15pm.
• One weekday off will be provided each week.
• Package Growth & Advancement Opportunities What You’ll Do Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.
• Participate in ongoing coaching and development to continually enhance your performance.
• Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation.
• We have nearly 17,000 employees in 24 states helping more than 18 million members.
• All of Us!
• With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
• "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify

When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on-the-job training), Saturday shifts between 10:00am-8:00pm will include taking live calls.

Remote Work Schedule (Post-Training)

Full-Time Schedule (40 hours/week).