Server

PROFILE Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers.

About Valorhospitality

• At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality.
• With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support.
• We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike.
• If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.
• Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Responsibilities

• RESPONSIBILTIES Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Complete all restocking and cleaning duties by performing opening and closing side-work as instructed.
• Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintain cleanliness standards in restaurant, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receive proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.
• Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful and courteous demeanor always.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Perform other duties as assigned, requested or deemed necessary by management.

Requirements

• KNOWLEDGE, SKILLS, AND ABILITIES High school education or equivalent experience.
• Three - Six months experience in a food/beverage services environment or establishment.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must be TIPs certified.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Able to read, speak and understand English.

Benefits

• BENEFITS PACKAGE Competitive Salary Daily Pay!
• Member Hotel Discount Program Uniforms Provided for most positions Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO 401k with employer match Food and Beverage Discounts Tuition Reimbursement

PHYSICAL DEMANDS

Able to lift, push, carry 20 - 40 lbs. Stand continuously for long periods of time. Communicate information and hotel services to management, staff and guests.