Director of Benefits

At P.F. Chang’s, we take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience while delivering meaningful value for our guests, Team Members, and shareholders.

Director of Benefits to lead the strategy and day-to-day operation of P.F. Chang’s health, welfare, wellbeing, leave and related benefit programs. This role shapes a competitive, financially responsible benefits offering and helps make it easier for Team Members to understand and use their benefits. You’ll lead annual planning, renewals and Open Enrollment; guide vendor relationships and compliance; and partner across HR, Payroll, Finance, Legal and HRIS to deliver accurate, effective programs for a multi-state, multi-unit workforce.

About Pfchangs

• Our vision is to be the most admired Pan-Asian restaurant company in the world.
• Our values guide how we work and lead: Passion — We bring energy, heart, and purpose to every plate, and every guest, every time.
• We remain curious, aspirational, and forward-thinking.
• Discipline — We hold ourselves accountable to high standards and consistently deliver on our commitments.
• Excellence — We strive for perfection and aim higher in everything we do.
• We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

Responsibilities

• You’ll Do Set the strategy and design for health, welfare, wellbeing, leave and related benefit programs, aligning them with business priorities and workforce needs.
• Use market data, cost and utilization trends, financial modeling and Team Member feedback to develop recommendations for HR and executive leaders.
• Lead annual renewals, plan design, budgeting, implementation and Open Enrollment in partnership with brokers, carriers and internal teams.
• Oversee benefits administration, including eligibility, enrollment, life events, COBRA coordination and leave-related benefit processes.
• Monitor applicable benefit and leave requirements and oversee required administration, reporting, notices, documentation and controls.
• Establish policies, procedures, audits and controls that support accurate, consistent and compliant administration.
• Manage broker and vendor relationships, service expectations, performance reviews, renewals, escalations and opportunities to improve value.
• Track program performance, including participation, utilization, cost, vendor service, operational accuracy and Team Member experience; turn findings into practical recommendations.
• Partner with HRIS and technology teams on benefits systems, integrations, data flows, testing and self-service improvements.
• Work with Payroll, Finance and Accounting on deductions, funding, reconciliations, invoices and related financial controls.
• Create clear Team Member communications and year-round education that help people understand and use their benefits.
• Advise HR partners, leaders and Team Members on benefits questions, balancing individual needs, plan requirements and business objectives.
• Lead, develop and engage the benefits team by setting expectations, building expertise and supporting professional growth.
• Identify ways to simplify processes, strengthen controls and improve service.

Requirements

• A bachelor’s degree in Human Resources, Business, Finance or a related field, or equivalent relevant experience.
• At least 10 years of progressively responsible benefits or Total Rewards experience, including meaningful leadership responsibility in a complex, multi-state organization.
• Strong knowledge of U.S. employee benefit administration and regulations affecting health and welfare, retirement and leave-related programs.
• Experience leading benefit renewals, annual enrollment, vendor management, plan implementations and complex cross-functional projects.
• Strong financial and analytical skills, including cost modeling, trend analysis, budgeting and advanced Excel.
• Experience with HRIS or benefits administration platforms and integrations with payroll, carriers and third-party vendors.
• Clear written and verbal communication skills, including the ability to explain complex benefits topics to different audiences.
• The judgment, organization and attention to detail to manage competing priorities in a fast-paced, multi-unit environment.
• The ability to build partnerships and influence outcomes with executives, Finance, Legal, Payroll, HRIS, HR Business Partners, vendors and operational leaders.

Preferred

• Qualifications A benefits or Total Rewards credential, such as CEBS or CBP, or an equivalent certification.
• Experience supporting restaurant, hospitality, retail or another large, multi-unit hourly workforce.
• Experience with Workday Benefits or a comparable enterprise HR or benefits platform.

Benefits

• Comprehensive Benefits : Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.
• 20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
• 12 company-selected holidays plus 2 floating holidays per year.
• Annual bonuses based on Company performance.
• Tuition reimbursement for job related programs.
• Preloaded meal card for use at any corporate-owned P.F. Chang’s location.
• Access exclusive employee discounts.
• Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.
• Why work for us?
• Because it’s more than a job.

Work arrangement

This role is expected to work in person in the Global Support Center and is not a remote role.

Respect — We treat our Team Members and guests as we want to be treated.

Apply

Now Search for jobs by keyword or location. Gather your work history, and if applicable, prepare your resume for submission. Click “Apply Now” to submit your application.