Workplace Services Specialist

About the role Serve as a senior technical expert within the Workplace Services team, providing advanced (L2 + L3) support and operational excellence across Microsoft 365 technologies - including Exchange (Hybrid/Online), Intune, Teams & Enterprise Voice, Microsoft SharePoint and Entra ID. This role ensures secure, reliable, and efficient digital workplace experiences for a global enterprise, driving collaboration, communication, and endpoint management.

About Sulzer

• Sulzer is a leading engineering company with a proud heritage of innovation.
• Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

Responsibilities

• Main accountabilities and tasks Provide Level 2 and Level 3 support for Exchange, Intune, Teams/Enterprise Voice, Microsoft SharePoint and related M365 services, ensuring timely and effective resolution of incidents and service requests.
• Collaborate with IT, security, and business teams to deliver seamless digital workplace experiences.
• Develop and maintain technical documentation (HLDs, LLDs, SOPs) for Workplace Services technologies.
• Automate routine administrative tasks using PowerShell and other tools to improve efficiency.
• Enforce security, compliance, and data protection policies across all supported platforms.
• Participate in change management, patching, and upgrade projects for M365 services.
• Mentor and collaborate with local IT teams, contribute to knowledge base articles, and lead training sessions to ensure consistent standards and best practices across the organization.
• Continuously review and improve processes, driving automation, standardization, and operational excellence.
• Support and troubleshoot Microsoft Teams Meeting Room (MTR) devices, including certified hardware such as Yealink and other Teams‑certified vendors.
• Handle escalations related to audio, video, call quality, and meeting room reliability.
• Support Teams resource accounts and room mailboxes in coordination with Exchange Online.
• Work with Network and Local IT teams to ensure stable connectivity and operational readiness of meeting room environments.

Requirements

• Requirements 5+ years of overall IT experience, including strong hands-on experience supporting Microsoft 365 in an enterprise environment.
• Strong hands-on depth in 2–3 of these areas Microsoft 365 / Modern Workplace Exchange Online / Exchange Hybrid Microsoft Intune & SCCM /Endpoint management Microsoft Teams, ideally including
• Voice Entra ID / Azure AD SharePoint Online PowerShell for administration and automation
• Enterprise ITSM/ticketing experience.

Benefits

• Benefits Over law Saving found Training Christmas bonus over low Development plan Sulzer is an equal opportunity employer.
• We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
• We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.