Security Manager

The Security Manager oversees the daily operations of the hospital security program to maintain a safe and secure environment for patients, visitors, staff and hospital property.

Responsibilities

• This position supervises Access Control Personnel (ACP) and Agency Security Officers, coordinates daily security operations and implements security policies and procedures, workplace violence (WPV) prevention initiatives and emergency response protocols.
• The Security Manager develops and delivers security training for hospital staff and contract security personnel, leads security-related investigations, recommends corrective actions and collaborates with hospital leadership and law enforcement to resolve security concerns.
• This role also supports emergency preparedness, participates in Hospital Incident Command System (HICS) activations, and promotes continuous improvement through risk reduction, regulatory compliance and best security practices.
• Plan, direct, supervise & evaluate the work of access control personnel (ACP) and agency security officers (ASO) to ensure effective security operations, regulatory compliance & exceptional customer service.
• Provide coaching, performance feedback and corrective action as needed while promoting accountability and professional standards.
• Develop, implement and maintain hospital access control, visitor management and weapons screening programs in compliance with applicable regulatory and accreditation requirements.
• Serve as the security lead during incidents, coordinating response efforts with hospital leadership and law enforcement when appropriate.
• Schedule, assign and coordinate staffing to ensure appropriate security coverage and operational readiness throughout the facility while fostering a collaborative, service-oriented culture focused on safety, professionalism and continuous improvement.
• Design and deliver security training for ACPs, ASOs and hospital staff on site-specific security procedures, WPV prevention, de-escalation techniques, emergency code responses, incident reporting and customer service expectations.
• Develop, implement and maintain the annual Security and WPV Prevention Training Program to meet organizational, regulatory and accreditation requirements.
• Conduct classroom instruction, hands-on defensive tactics, personal safety, Code Grey response and de-escalation training.
• Evaluate program effectiveness through drills, exercises, after-action reviews and participating feedback.
• Provide operational leadership during security incidents and emergencies.
• Serve as a member of hospital incident command (HICS) during activations and coordinate security operations with hospital leadership, emergency responders and law enforcement.
• Lead multi-disciplanary reviews of security-related policies and procedures, including facility/Emergency Department lockdowns, patient elopement prevention and response, Code Grey, Code Pink/Purple, active shooter response, weapons screening response and other emergency security protocols.
• Conduct drills and after-action reviews to identify opportunities for improvement.
• Investigate all security-related incidents, including workplace violence events, threats, assaults, thefts or other safety concerns.
• Analyze trends, identify contributing factors, recommend corrective actions and present findings to the Safety Committee and WPV Prevention Committee.
• Partner with leadership and law enforcement as needed to implement corrective actions, monitor outcomes and strengthen the hospitals safety and security programs.
• Research and evaluate environmental security controls to enhance the safety and security of patients, visitors, staff and hospital assets.
• Collaborate with stakeholders to deploy approved environmental security measures with best practice protocols.

Requirements

• Bachelor's degree in an appropriate discipline; OR, an equivalent combination of education, training and experience to provide the required knowledge, skills, and abilities to perform the duties of the position.
• Minimum of five (5) years of progressively responsible experience in security, law enforcement, military, healthcare security, or a related public safety field as well as a minimum of two (2) years of supervisory or management experience leading security personnel.
• Experience in a healthcare environment, behavioral health setting, or other high-risk public environment preferred.
• Valid California driver's license with no restrictions required.
• Crisis Prevention Institute (CPI), Management of Aggressive Behavior (MOAB), or equivalent de-escalation instructor certification preferred or required within one (1) year of hire.
• FEMA Incident Command System(ICS) 100, 200, 700 and 800 certifications required within one (1) year of hire.
• Instructor certification in defensive tactics, WPV prevention or related security training preferred.
• Demonstrated leadership, supervisory and team development skills.
• Ability to remain calm, exercise strong judgement and make timely decisions during emergencies and high stress situations.
• Excellent written and verbal communication skills with the ability to build collaborative relationships across all organizational levels.
• Strong organizational and analytical skills with the ability to manage multiple priorities in a fast-paced healthcare environment.
• Knowledge of healthcare security operations, access control, visitor management, weapons screening and emergency preparedness.
• Knowledge of WPV prevention programs, threat assessment, behavioral emergency response, trauma-informed security practices and de-escalation techniques.
• Working knowledge of applicable hospital regulatory and hospital accreditation requirements, CMS, OSHA, EMTALA and state regulations governing healthcare security.
• Proficiency with security technologies, incident reporting systems and Microsoft Office applications.
• USD $113,086.00 Maximum: USD $155,494.00

Pay

Actual compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs.

Benefits

• Eligible roles also qualify for a comprehensive benefits package.