Phlebotomist/Lab Support Svcs Specialist - Full-Time Day shift

How would you like to work in a place where your contributions and ideas are valued?

Shift Day (United States of America) Job Summary: Under the supervision of the Laboratory Manager or designee, performs technical and non-technical duties within the Laboratory service areas on the hospital campus.

About Wellstar

• A place where you can serve with compassion, pursue excellence and honor every voice?
• At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve.
• We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
• Join us and discover the support to do more meaningful work—and enjoy a more rewarding life.
• Connect with the most integrated health system in Georgia, and start a future that gives you more.

Responsibilities

• Duties included, but not limited to: HIS/LIS data entry, troubleshooting and laboratory technical support functions Customer Service for all patients and health care providers.
• Specimen receipt and processing including preparing specimens for transport to reference labs, microbiology processing, loading samples on lab automation and preparing samples for the technical staff.
• Phlebotomy procedures including all types of specimen collection techniques.
• Pre-Analytical and specimen storage robot operation Assist in multiple areas as workload and staffing changes.
• Specimen Receipt and Processing * Check all specimens arriving in the lab for sufficient quality and quantity. * Cancel unacceptable specimens after notifying RN and documenting in the LIS. * Centrifuge, decant or split specimens as needed; combine orders as needed.
• Take to the testing areas in a timely fashion.
• Pull samples as needed for lab pending lists. * Measure and aliquot 24 hr urine samples and enter required information in the LIS. * Via tracking and pending logs, prepare specimens for transport to reference labs. * Check accuracy of outpatient orders and resolve discrepancies, correcting orders as needed. * Check physician, drop off specimen and Home Health orders for accuracy in HIS/LIS. * Resolve any insurance/billing problems noted with PAS or Outreach staff. * Processing microbiology specimens (plating/preparation and preparing gram stains)
• Phlebotomy * Prepare and maintain phlebotomy tray with all supplies required to perform duties. * Perform phlebotomy in accordance with Wellstars patient identification, confidentiality, safety and infection control guidelines with appropriate care given to PPE, sharps disposal and hand washing. * Collects quality blood specimens both venous and capillary for processing, minimum venipunctures 10/hour. * Critically review each collection list to minimize the number of times a patient is collected by searching for and canceling duplicate orders and combining orders that can be collected together within lab guidelines or after RN approval.
• Question orders that seem repetitive or unusual. * Identifies patient using two patient identifiers before drawing blood and informs nursing of any missing or incorrect arm bands of the time. * Complies with Blood Culture and Blood Bank specimen collection procedures and specimen handling requirements. * Confirms the patient has been left in a secure position, tourniquet removed and puncture wound has clotted before leaving patient of the time. * Delivers specimens to the Laboratory with specified timeframe. * Resolves unreceived specimen pending log in LIS.

Pull acceptable samples if possible

• Customer Service Support * Complies with AIDET standards always * Communicate effectively and courteously with all outpatients, visitors and hospital personnel as they arrive in the lab or when on patient care areas, making a good, competent impression our priority. * Maintains patient privacy and confidentiality always. * Receive incoming calls; resolve or route as appropriate. * Resolve patient / patient care provider complaints; understand when to refer to supervisor. * Provide patient test results to patient care providers via printed reports, fax or verbal communication. * Maintain organized files for physician orders, reference lab reports, other lab reports, as needed. * Make follow-up calls to patients, patient care providers concerning problem specimens, recollects. * Perform call back function for critical and notification values.
• Technical/ HIS / LIS * HIS / LIS order entry.
• Able to work in multiple computer systems as needed to perform job functions.
• Use critical thinking skills and lab knowledge to resolve patient orders and irretrievable samples. * Report and troubleshoot HIS/LIS, printer, fax malfunctions. * Organize specimen intake in various downtime scenarios and recovery from same. * Assist with inventory control.
• Maintain organization of laboratory storage areas. * Restock consumables in the phlebotomy, clerical areas, store room and laboratory. * Perform QA checks on refrigerators, freezers as required.
• Teaching /In-Service/ Email * Assists in orientation and training of new employees as assigned. * Check emails daily in Sunquest. * Completes all assigned training and competency testing within specified time periods. * Participates in of staff meetings and reads of posted meeting minutes.
• Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Requirements

• High School Diploma / GED General Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.
• BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor Additional License(s) and Certification(s): Phlebotomy Certification by a national organization
• Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry, typing 40 wpm and working computer knowledge.

Preferred

• Experience in either phlebotomy and / or specimen processing in an outpatient or hospital laboratory environment