Measure Technician

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Responsibilities

• The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization.
• The Measure Technician’s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.
• This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily.
• This position supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization.
• This position is responsible for providing a positive customer experience, through accurate measurements, calculations, quote review and presentation.
• This associate primarily travels to appointments and conducts work within a pre-defined geographical area, but also may provide services support to company locations.
• All actions are completed with company issued devices.
• This position focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity.
• The Measure Technician reports directly to the Assistant Market Manager.
• This is a part-time, field -based role supporting customers in Milwaukee, WI and surrounding areas.
• 60% Appointment Measures - Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.
• 4% Collaboration - Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.
• 1% Compliance - Follow all policies, procedures, and adhere to work schedule.
• 35% Customer Service - Ask customers open ended questions and listen to responses about their projects and product needs.
• Describe features and benefits of merchandise as well as steps involved in completing projects.
• Demonstrate product and services knowledge in answering customer questions.
• Identify opportunities to engage customers in other services programs.

Requirements

Must be 18 years of age or older

• Must be legally permitted to work in the United States Reliable Transportation Preferred Qualifications: None Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED Minimum Years of Work Experience: 1+ years of previous related work experience
• None Competencies: Action Oriented Collaborates Communicates Effectively Customer Focus For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $18.00 - $22.00

Preferred

• 1 + years of previous related work experience Minimum Leadership Experience: No previous leadership experience
• No previous leadership experience

Direct Manager/Direct Reports

This Position typically reports to the Assistant Market Manager This Position has up to 0 Direct Reports Travel Requirements: Travel between locations required.

Physical Requirements

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions

Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.