Customer Service Assistant

We are looking for a friendly, dependable, and customer-focused Customer Service Assistant to help deliver positive customer experiences. This position is ideal for someone who enjoys assisting others, answering questions, and finding practical solutions while working alongside a supportive team.

Responsibilities

• Welcome customers and provide courteous assistance.
• Respond to general questions about products and services.
• Help customers identify suitable products, services, or solutions.
• Address customer concerns and direct more complex issues to the appropriate team member.
• Support customer engagement activities and service initiatives.
• Maintain a professional and welcoming approach during every interaction.
• Collaborate with colleagues to support daily customer service goals.
• What We Offer Hands-on training and ongoing guidance.
• Opportunities to strengthen customer service and communication skills.
• A positive and collaborative team environment.
• Compensation based on the position and experience.

Requirements

• Strong verbal communication and interpersonal skills. Friendly, patient, and helpful attitude. Good listening and problem-solving abilities. Ability to remain professional in a fast-paced environment. Dependable, adaptable, and willing to learn. Previous customer service experience is a plus, but not required.
• Strengthen your communication, leadership, relationship management, and strategic planning skills.

Benefits

• Professional development and advancement opportunities.
• $50,000 – $56,000 annually.
• Clear opportunities for professional development and advancement.
• Work alongside collaborative, motivated professionals.
• Access to ongoing learning opportunities and professional guidance.
• Play an active role in strengthening the company's reputation and professional relationships.
• Enjoy a position that encourages initiative, collaboration, and creative thinking.
• At Entertainment Travel Associates , we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.