Operations Analyst

• We are looking for our next Operations Analyst!
• We're looking for an Operations Analyst to join the team as we transition to a more data-driven, automated operating model. This is not a role where your output is a weekly report.

About tiendamia

Who Are We?

• At Tiendamia, we’re more than just an online store.
• We’re the epicenter of e-commerce, where creativity and technology converge to provide unique shopping experiences to our customers in Latin America.
• We’re bold, innovative, and constantly evolving.
• If you’re ready to join a team that pushes boundaries, your next adventure begins here!
• We know that to create incredible experiences, the most important thing is to have the best team and the best Tigers, and that’s why we are looking for you.

Responsibilities

• data exploration, analysis, automation build, and iteration.
• Map operational processes and identify automation opportunities across order management, procurement, logistics, and CX ● Build and maintain automated workflows using AI tools and integrations ● Query operational databases to produce analysis that drives decisions, not just reports ● Design and monitor KPIs for each operational phase; build alerts before humans notice the problem ● Collaborate with the tech team to embed automations into production systems

Requirements

• It's a role for someone who sees a manual process and immediately thinks about how to eliminate it, and has the skills to do it.
• Must have ● 2–5 years in operations, e-commerce, logistics, or a data-adjacent role ● Strong SQL skills — joins, aggregations, time windows on large datasets ● Practical AI experience — real automations built with LLMs or AI tools ● Database fundamentals — relational model, schema design, query performance ● Engineering or quantitative background preferred (CS, Industrial Eng., Systems Eng.) ● Fluent in English and Spanish Nice to have ● Cross-border e-commerce or B2C marketplace experience (Amazon, Mercado Libre) ● Data pipeline / ETL experience ● BI tools (Redash, Metabase, Grafana) ● Exposure to Logistic / Marketplace management systems like OMS-TMS-WMS-PMS We foster an inclusive environment where every voice is heard, and where each team member has the opportunity to grow and thrive.
• Non-negotiable traits ● Asks "why" before "how" ● Comfortable with ambiguity, structures own work ● Doesn't present a number without knowing its source ● Bias toward simple, maintainable solutions

What you'll find here Direct access to operational data (full read on our data warehouse) Real problems with real financial impact · A team actively building the AI-augmented ops model · Ownership: if you build it, you own it. We look forward to hearing from you!