Customer Solutions Engineering (CSE) Manager

We are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager – to lead our high-performing engineering team in the North & Midlands regions. You will lead a high-performing engineering team responsible for delivering innovative, customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation, and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE, with a strong emphasis on customer-centric stakeholder collaboration, technical leadership, and business impact.

About KONE

Read more on https://kone.com/global/en/careers.html

Responsibilities

• Strategic & Operational Excellence Lead the execution of major lift projects, ensuring timely delivery, profitability, and customer satisfaction.
• Drive continuous process improvements and implement best practices to enhance efficiency and quality.
• Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.
• Develop and manage strategic roadmaps for the CSE team aligned with business objectives.
• & Technical Leadership Champion innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning.
• Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design.
• Ensure compliance with engineering policies, safety standards, and local codes.
• Promote collaborative relationships across departments to drive shared success.
• & Results Focus Lead performance management initiatives, using data-driven insights to improve team output and project outcomes.
• Manage costing strategies to ensure cost-effective and competitive solutions.
• Deliver high-quality inputs for sourcing and supply chain planning.
• Provide expert insights to support sourcing strategies and supply chain optimization.
• Client & Stakeholder Engagement Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance.
• Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations.
• Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.
• Leadership & Team Development Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement.
• Set clear development roadmaps for the team, aligning skills and performance with business targets.
• Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence.
• Coach and mentor team members through regular one-on-one sessions and knowledge sharing.
• Foster a culture of accountability, innovation, and continuous improvement.
• Empower individuals to reach their full potential and contribute to team success.

Requirements

• & Experience Proven leadership experience managing teams in complex project environments.
• Exceptional stakeholder management and communication skills.
• Proficiency in Microsoft Office, SAP, and data analysis tools.
• Analytical mindset with a passion for solving complex problems and driving results.
• Ability to challenge the status quo and implement improvements across systems, tools, and workflows.
• Deep understanding of engineering principles and project cost management.
• Excellent problem-solving and analytical thinking.
• Strong verbal and written communication skills.

Benefits

• We offer a competitive salary, 25 days + Bank Holidays +1 paid
• Volunteering Day, Company Pension Scheme, Private Medical Insurance, Quarterly Commission, EV Car, PDI, Dental Insurance, Gymflex Membership, Life/Partner Assurance & Critical Illness Issurance, Kone Discounts, Cycle to Work Scheme, Long Service Awards, 24/7 GP Support & Wellbeing Access, Employee Assistance Programme, Hybrid Working and Career Development Opportunities to support and help you achieve your goals.
• At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
• Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
• Sustainability is an integral part of our culture and the daily practice.
• We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
• In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.