Hardware Support Technician II

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image.

Responsibilities

• The person in this role works with cutting edge technology and pre-market consumer electronics.

Follows established procedures on routine work

• Requires detailed instructions ​ Your Roles and Responsibilities: Assist with inventory and asset management including receipt and disposition of hardware
• Document all defects of pre-mass production hardware and/or software
• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.) Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.) Assist with servo flashing, firmware upgrade, flashing unsigned images

Helps in resolving support tickets on device issues

• Help provide technical support during events (travel often required)
• Other duties as required.

Requirements

• This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position ​ Required Qualifications/Skills: High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience IT savvy and interested in new technologies
• Knowledgeable about inventory, and comfortable in an IT inventory environment
• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs Excellent communicator in both written and verbal

Ability to work in a team

• Ability to excel in a fast paced work environment.
• Ability to learn new things and adapt to a changing environment quickly
• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred

Data experience

• Excel experience ​ Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer

Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers ​ What can Astreya offer you?
• Employment in the fast-growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies

Benefits

• Career paths to help you establish where you want to go Focus on internal promotion and internal mobility - we love to build teams from within Free 24/7 accessible
• LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
• Assistance Dedicated management to provide you with on point leadership and care
• Numerous on the job perks
• Market competitive compensation and insurance, health and wellness benefits