jobapplier

Customer Service Representative II

Myhrabc

Join us and make a positive impact on human and animal health.

About Myhrabc

  • Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives.
  • Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
  • Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.
  • Become part of our purpose-driven, multicultural team now and help us create healthier futures Full time Affiliated Companies: Affiliated Companies: World Courier (Lithuania) UAB

Responsibilities

  • Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
  • Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
  • Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
  • Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
  • Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
  • Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Requirements

  • High School Diploma/GED or equivalent experience required.
  • 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.

Benefits

  • 1800 - 2400 EUR gross monthly #Li-hybrid What Cencora offers We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year.
  • As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program.
  • We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times.