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Clinic Business Representative Associate

Allina

32 Union Contract: Non-Union-NCT Weekend Rotation: Every Other Job Summary: Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact as a Clinic Business Representative Associate, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care.

About Allina

  • Ready to make every interaction count and build a career with purpose?
  • Join our team today!

Responsibilities

  • Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone.
  • Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
  • Principle Responsibilities Greets, welcomes, and performs the registration process with patients in person or by phone
  • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.
  • Assists patients with telephone encounters.
  • Identifies key words to initiate appropriate responses and de-escalation techniques as needed.
  • Directs patients to appointment or procedure.
  • Collects co-pays and/or remaining balances Obtains signatures from patients as needed.
  • Responds to questions regarding financial assistance programs.
  • Performs the End of Day reconciliation process.
  • May participate in the prescription refill order process as appropriate and in scope for position.
  • Manages and organizes the patient care lobby (or lobbies) and provides other department support Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.
  • Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed.
  • May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties.
  • Performs weekly downtime check.
  • Active participation in staff meetings.
  • Other duties as assigned.

Requirements

  • Qualifications Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
  • Minimum 1 year computer knowledge
  • Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Preferred

  • Qualifications High school diploma or GED Experience with Microsoft Office products (Word, Outlook) Customer service, clerical, or other business office environment experience
  • Medical terminology knowledge

Pay

  • $19.61 to $26.70 per hour
  • The pay described reflects the base hiring pay range.
  • Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable).
  • Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.
  • Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefits

  • Summary Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them.
  • That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person.
  • When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
  • Allina Health is all in on your well-being.
  • Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey.
  • This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.
  • We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team.
  • Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization.
  • Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.
  • Medical/Dental PTO/Time Away Retirement Savings Plans Life Insurance Short-term/Long-term Disability Voluntary Benefits (vision, legal, critical illness)
  • Tuition Reimbursement or Continuing Medical Education as applicable
  • Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

Location Address

1880 North Frontage Rd Hastings, MN 55033-2687 Date Posted: October 30, 2026 Department: 62066600 AHG Urgent Care Hastings Shift: Day/Evening (United States of America) Shift Length: 8/12 combo shift

Key Position Details

0.8 FTE (64 hours per two-week pay period) 8- and 12-hour day/evening shift