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Program Manager, Marketing Lead Factory

Jci

What will you do Lead EMEA’s integrated agenda for new-customer demand generation and marketing process excellence.

Responsibilities

  • The role turns installed-base intelligence and external market signals into qualified pipeline, while establishing scalable standard work for campaigns, events and related marketing execution.
  • It connects strategy, data, technology and cross-functional delivery to improve speed, consistency, governance and measurable commercial impact across EMEA.
  • How will you do it Own the EMEA SDR line ensuring integrated into overall marketing campaign strategy and operating model for generating new-customer leads from installed-base data & external databases.
  • Partner with campaign leaders and translate growth priorities from domain leaders into plan of lead-generation SDR initiatives, defining forecasts target segments, campaign logic, qualification criteria, value hypotheses, ownership and launch plans.
  • Integrate with Marketing, Sales, Service, Commercial Operations, Data & Analytics and regional leaders to prioritize opportunities and align capacity, handoffs and follow-up expectations.
  • Oversee data quality, enrichment, segmentation and lead-routing requirements, ensuring leads are actionable, compliant and assigned through agreed CRM processes.
  • Establish performance governance across lead forecast/actuals, lead quality, conversion, cycle time, pipeline creation and revenue contribution; provide clear insights and recommendations to senior leadership.
  • Run pilots, capture seller and customer feedback, and scale high-performing lead sources and campaign models across markets and domains.
  • Lead, deploy and leverage marketing intent/insight tools to work on customer segmentations and generate lists for outreach to deploy to business development reps.
  • Design and own standard work for EMEA Marketing activities, including campaign types, campaign intake and prioritization, campaign activation, events, webinars, tradeshows, lead capture, follow-up and measurement.
  • Develop practical playbooks, SOPs, templates, checklists, RACI models and stage-gate controls that clarify roles, decisions, inputs, outputs and service-level expectations.
  • Partner with global team on process priorities and deployment Facilitate cross-functional process design and continuous-improvement workshops, simplifying handoffs and removing duplication, delays and execution risk.
  • Create a governance cadence to monitor adoption, exceptions, process health and business outcomes; maintain a controlled repository and ensure standards remain current.
  • Lead change management through stakeholder alignment, communications, capability building and coaching so regional teams consistently apply the agreed ways of working.
  • Benchmark practices, identify automation and AI opportunities, and sponsor improvements that increase productivity, transparency, scalability and customer impact.

Requirements

  • Minimum of 8 years of experience managing programs/projects required or experience working on a program team as a functional lead
  • Experience in working in a Region or Global Marketing organization
  • Ability to communicate effectively in a technical environment, including in front of C-level and VP-level stakeholders
  • Demonstrated organizational skills, including project planning, project management, and team building
  • Experience with a wide variety of structured problem-solving processes and reporting tools, including
  • Microsoft PowerPoint Excellent understanding of financial concepts

Ability to work in a global team environment

  • Experience in marketing tools suite [marketing automation; intent/insights tools] Preferred: Bachelor’s degree in Engineering, Business, Marketing or a related field
  • Experience in Lean Methodology / Six Sigma #LI-MP1 #LI-Hybrid