Service Request Triage: Serve as central intake point for Employee Services requests.
Gather sufficient information to ensure request is routed to correct functional area.
Tier 0 / Tier 1 Support: Review and resolve Tier 0 and Tier 1 requests from employees.
Provide administrative support of knowledge articles, FAQs, SOPs, and Job Aids.
Serve as administrator of Employee Services intranet pages using SharePoint.
Maintain Employee Services Operational calendar to ensure monthly, quarterly, and annual functions are scheduled and deadlines are met.
Maintain Employee Services Vendor Invoice tracking Release Management: Participate in evaluating and testing Workday bi-annual releases.
Requirements
Bachelor’s degree preferred or 3-5 years of HR operational support experience.
Excellent written, verbal, customer service, and interpersonal skills, including the ability to work collaboratively with all levels of the organization and across functional areas.
2-3 years’ Workday experience, administration experience a plus.
Proficiency in managing SharePoint pages and Libraries.
Proficient in managing service requests using known ticketing systems.
Possess intermediate Microsoft Excel skills, including but not limited to formulas, pivot tables, charts/graphs.
Strong analytical, problem-solving, organizational, and attention-to-detail skills with the ability to manage multiple priorities.
Must be able to maintain strictest confidence.
Basic understanding of employee benefits and payroll practices
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