Consumer Services Administrator - 6 Month Contract - Remote

TransUnion's Job Applicant Privacy Notice Team Overview Our team provides essential back-office support to TransUnion consumers and Debt Counsellors, helping to ensure that requests are processed accurately, efficiently and in line with regulatory and operational requirements. As a Debt Counselling Administrator, you’ll play an important role in delivering a reliable service experience by managing Debt Counselling requests, maintaining accurate consumer information and supporting the team in meeting its service commitments. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

About Transunion

• At TransUnion, our Workforce for Good is built on purpose, impact, and opportunity.
• We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally.
• With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting‑edge technology that truly matters.
• We offer permanent work‑from‑home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.

Responsibilities

• And Core Responsibilities Manage incoming requests and emails from Debt Counsellors promptly, accurately and professionally.
• Debt Counselling requests and ensure that the correct consumer data and information are accurately updated across relevant systems.
• Update instructions received from Debt Counsellors, including changes relating to Form 17 and Debt Review status codes.
• Manage clearance certificate requests, including the required updates to payment profiles, defaults and status codes.
• Provide clear and timely feedback to Debt Counsellors through Salesforce.
• Consistently work towards individual performance targets that support departmental Service Level Agreements (SLAs), including schedule adherence, quality and productivity requirements.
• Maintain high standards of accuracy and quality when processing requests and consumer information.
• Work in accordance with company and departmental policies, procedures, regulatory requirements and compliance standards.
• Support the team with additional administrative and operational responsibilities as required.

Requirements

• Knowledge And Experiences Matric (Grade 12) or equivalent.
• Strong customer service skills, with the ability to remain professional and calm when dealing with challenging or dissatisfied customers.
• A process-driven approach with strong attention to detail and the ability to follow tasks through to completion.
• Ability to work independently, use initiative and make appropriate decisions within established processes.
• Ability to work accurately with electronic systems and consumer information.
• Ability to communicate and provide feedback through Salesforce.
• Strong written communication skills for managing queries and correspondence with Debt Counsellors.
• At least 1 year of experience in an administrative or customer service environment.
• A strong customer-focused and service-oriented mindset.
• Confidence in asking questions and seeking clarification when requirements or instructions are unclear.
• Good organisation and follow-through when managing multiple requests and priorities.
• For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.
• Employment with TransUnion GCC Africa requires that you work from a fibre‑ready home environment that supports confidential and comfortable day‑to‑day work.
• A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by day one of employment.
• As a credit bureau, certain roles also require a clear credit record.

Benefits

• At TransUnion GCC Africa, you’ll join a purpose‑driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development.

• Should you not hear from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.
• You may be based anywhere in South Africa with fibre connectivity; however, working outside of South Africa is not permitted.

TransUnion Job Title Admin Asst I, Administration