Consumer Experience Research Lead (Digital)

Consumer Experience Research Lead (Digital) Job Description Job Title: Consumer Experience Research Lead (Digital) Philips Grooming & Beauty develops innovative consumer products and experiences across Shaving, OneBlade, Grooming and Beauty , including electric shavers, trimmers and Lumea IPL hair-removal devices. Digital applications, connected experiences and AI are becoming increasingly important in our product propositions. As Consumer Experience Research Lead – Digital , you will build and lead our growing Digital Consumer Research team in Bangalore, supporting research across Grooming & Beauty's digital and connected propositions. We are looking for a consumer-obsessed research leader with strong experience in consumer-product development, Digital/UX research and people leadership. You understand consumer needs, behaviours and experiences and know how to translate evidence-based insights into meaningful product innovations.

About Philips

• Philips We are a health technology company.
• We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
• Do the work of your life to help the lives of others. • Learn more about our business . • Discover our rich and exciting history . • Learn more about our purpose .
• If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
• You may still be the right candidate for this or other opportunities at Philips.
• Learn more about our culture of impact with care here . #LI-PHILIN #DIW

Responsibilities

• You will lead and develop a team of researchers, shape the Digital Consumer Research strategy and roadmap, establish clear research priorities and act as a trusted partner to senior stakeholders across R&D, Product Management, Marketing and the G&B categories.
• Consumer Research Excellence: Lead high-quality qualitative, quantitative and mixed-method research, translating consumer needs and behaviours into actionable product requirements and evidence-based decisions.
• Lead, coach and develop a growing team of Consumer Researchers, including responsibility for team performance, individual development, feedback and effective resource allocation.
• Guide research across apps, digital experiences, AI-enabled features and connected consumer products, ensuring an integrated understanding of the physical and digital consumer journey.
• Develop a proactive Digital Consumer Research roadmap, set clear priorities across G&B categories and balance consumer impact, business needs, research quality and available capacity.
• Act as the primary Consumer Research partner for Digital R&D, Product, Design and Marketing.
• Challenge assumptions, influence senior stakeholders and ensure the consumer perspective is central to product decisions.
• Ensure effective research planning, execution and reporting, establish consistent quality standards and improve research capabilities, processes and knowledge sharing.

Requirements

• You have Bachelor's or Master's degree with 12–15+ years of relevant Consumer Research, UX Research or Product Research experience , preferably within a consumer-product R&D environment.
• You demonstrate a strong consumer-centric mindset , with concrete examples of translating consumer understanding and research evidence into product innovations and decisions.
• You have strong qualitative and quantitative research expertise , including the ability to select appropriate methodologies and interpret data critically.
• You bring proven Digital/UX research experience , ideally covering apps, connected products and integrated hardware–software experiences.
• You have direct people-management experience , including coaching, developing and managing the performance of researchers or comparable specialist teams.
• You demonstrate strong strategic thinking, prioritization and stakeholder-management skills , including the ability to challenge and influence senior business and R&D stakeholders.
• You have experience working closely with R&D, Engineering, Design and Product Development teams in an international environment.