Arcade Game Field Service Technician - Paid Travel

Do you enjoy fixing things and working with your hands?

Shaffer is expanding our reach in the Dallas region and looking for skilled, dependable Arcade Game Field Service Technicians who take pride in troubleshooting, repairing, refurbishing, and installing fun.

About Shaffer Entertainment

• Join a company that’s been in business for 97 years and is a national leader in supplying and operating arcade games, pool tables, dart boards, jukeboxes, cranes, and vending machines.
• As a relationship-focused company, we have earned a superior reputation with major industry customers, vendors, and competitors.
• With a solid foundation and a growth mindset, we've achieved significant growth in the last 5 years.
• Our success is rooted in our people, who have created a family-oriented, transparent, and caring environment.
• We cherish longevity, value work/life balance, and take pride in doing the job right.
• At Shaffer, we care deeply about our people and customers, and we live by our core values of Care, Attitude, Responsibility, and Excellence.

Responsibilities

• You’ll Do Repair and refurbish arcade games, vending machines, pool tables, dart boards, ATMs, and related equipment

Troubleshoot electrical, mechanical, and basic computer/board issues

• Respond to service calls and deliver a great customer experience
• Assist with installation projects at Family Entertainment Centers across the U.S. Help with equipment moves and deliveries (local and out-of-town)
• Collect and count money
• Arcade or amusement equipment experience is a plus

Requirements

• Will need Real ID for air travel.
• As the team grows, flexibility is required to either transition to or rotate into an evening shift (approximately 1:00pm–10:00pm).
• We’re Looking For 2–5 years of technical/mechanical experience
• Field Service experience
• Some night and weekend on-call/rotation availability for service calls

Maintenance or mechanic experience a plus

• Valid Driver's License; Ability to pass MVR and criminal background histories.
• Clean driving record is essential.
• Strong troubleshooting skills and technical aptitude Self-starter who works well independently Customer-focused and dependable
• Ability to lift 50+ lbs and use warehouse equipment

Ability to bend, stoop, kneel, and squat repeatedly

• Ability to climb ladders (up to 12 ft) and work in tight spaces such as ceilings or attics
• Willing to obtain a DOT medical card and drive a small box truck

Preferred

• Why Join Shaffer?

Benefits

• We are a 5th Generation family business, owned by our employees and focused on the next generation of success!
• Benefits Employee ownership (earn shares annually)
• Competitive pay 401(k) with company match
• Medical, dental, vision, life & disability insurance
• Paid vacation and holidays

Location & Travel

Based out of our Dallas-area office, Service Technicians will service customer sites within a 3-hour radius (daily travel). Approximately 75-80% travel is required for installation projects, typically 3–5 overnight stays per trip.

Work Hours

When not traveling, the schedule is Monday–Friday, 8:00am–5:00pm (8-hour shift).

Company provided cell phone and use of company vehicle for work purposes only Shaffer is an equal opportunity employer.

Next Step

One-Way Video Interview If you're selected to move forward, the next step is a one-way video interview through Spark Hire. It is a chance to go beyond your resume and introduce yourself, your communication style, and what makes you a great fit for our team. Every interview is personally reviewed by our HR team as part of our effort to make the hiring process faster and more efficient. The sooner you complete your interview, the sooner we can move you to the next step.