Sales Assistant

Responsible for maximising retail sales and building strong relationships with customers and team/ colleagues at Diptyque. As a key Brand Ambassador, ensure Diptyque’ s positioning as a true luxury brand.

About Diptyque

• Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects.
• Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
• MAIN PURPOSE AND SCOPE OF THE JOB.

Responsibilities

• Sales Assistant – Department Store REPORTS TO: Counter Manager Location: Liberty DUTIES AND KEY RESPONSIBILITIES • To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM. • Develop an understanding of the KPI and Business objectives of the business on a daily and weekly basis • Understand the KPI reporting required for the host store and the company as required • Assist with boutique reporting when needed. • Ensure that every customer is approached and assisted to achieve sales targets. • Maintain and develop strong relations with customers and deliver impeccable service at all times. • Work with the team for events both in-store and off site as the business requires • Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business. • Attend key training sessions held by the company • Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor • Ensure that the counter is clean, neat and tidy at all times • Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping • Ensure that sales/ customer contacts/ requirements are recorded and monitored. • Assist Counter Manager in duties and additional tasks as and when required. • Follow all host store cash handling guidelines at all times. • Ensure that at all times company dress code and grooming guidelines are adhered to. • Maintain a good relationship with all colleagues at Diptyque. • Abide at all times by Company and Host Store rules and policy.

Preferred

• Position will include Saturdays and some Sundays. • Be assertive, dynamic and always have a can do and positive attitude.

The successful candidate will

A passion and previous Fragrance/ Beauty/ Luxury Retail Experience. • Sales focused with a proven sales record. • Strong people and performance/ management skills. • Expertly honed customer service skills and enjoy interacting confidently with the general public. • Must be self-motivated, focused and be able to use own initiative. • Communication both verbal and written to a high degree is also a must. • Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in. • Available Full Time and have flexible working hours.

This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure. Diptyque is committed to diversity in all its forms and considers each application carefully.