Inside Sales Associate

Responds to inbound customer inquiries regarding products, services, parts, and technical solutions while identifying opportunities to expand customer spend through upselling, cross-selling, and value-added service offerings.

Responsibilities

• Generates quotations, processes orders, closes sales opportunities, maintains customer account records, and completes required sales documentation.
• Proactively identifies and qualifies prospective customers, develops sales opportunities within existing and new accounts, and records customer interactions and pipeline activity within CRM and sales tracking systems.
• Maintains ongoing customer relationships to support retention, increase account penetration, and achieve revenue growth objectives.
• Collaborates with field sales, service, and operational teams to ensure customer satisfaction and successful execution of sales opportunities.
• May manage an assigned product line, territory, or customer segment that overlaps with other sales teams.

Pay

Typically works toward individual and/or team sales targets and participates in incentive compensation programs tied to sales performance and business growth.