Experienced Veterinary Receptionist

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Are you an experienced veterinary receptionist who enjoys helping people, staying organized, and being part of a team that cares deeply about animals?

About Alliance Animal Health

Homestead Veterinary Hospital is looking for a compassionate, team-oriented veterinary receptionist who brings strong communication skills, a calm approach, and a passion for outstanding client service.

Our six-doctor practice cares for a diverse caseload of approximately 70% equine, 25% small animal, and 5% small ruminant patients.

From beloved backyard companions to high-level performance horses, we support a wide range of veterinary needs, including equine sports medicine.

While much of our work is ambulatory, we also have a 10,000-square-foot, state-of-the-art hospital equipped with indoor stocks and four stalls, including dedicated mare/foal and isolation spaces.

As a veterinary receptionist, you’ll play an important role in creating a welcoming experience for clients and helping our veterinary team keep each day running smoothly.

If you enjoy connecting with people, managing multiple priorities, and making a difference for pets, horses, and their owners, we’d love to hear from you!

To learn more about us click here .

Responsibilities

• You’ll Do Welcome clients and patients with a friendly, professional attitude and help maintain a clean, organized, and inviting reception area.
• Answer incoming phone calls and emails, respond to questions, and direct client concerns to the appropriate veterinary team member.
• Schedule appointments efficiently while supporting daily workflow and the changing needs of a busy veterinary practice.
• Check clients in and out, process payments, and help ensure a smooth experience from the first call through the end of the visit.
• Provide compassionate, discreet emotional support to clients during difficult situations, recognizing that veterinary care can involve challenging and unexpected outcomes.
• Communicate clearly with clients and colleagues while balancing competing priorities and keeping important details organized.
• We’re Looking For At least one year of veterinary experience is required , preferably in a veterinary receptionist or similar client-facing role.
• You should also be comfortable working in a veterinary hospital environment where you may encounter unpleasant odors and noises, animal waste, bites, scratches, and potentially contagious diseases.
• Whether you want to become an expert in your veterinary receptionist role or grow toward your next career opportunity, we want to help you succeed.
• You’ll have access to a variety of virtual learning opportunities, hands-on training, and interactive professional development to build your skills and expand your knowledge of veterinary practice operations.
• At Homestead Veterinary Hospital, your ability to support clients, communicate with the team, and help create a positive experience matters.
• If you’re ready to bring your compassion, organization, and customer service skills to a veterinary team that cares for a diverse range of patients, we encourage you to apply!

Requirements

• A compassionate, calm, and team-oriented approach to client and patient care.
• Strong verbal and written communication skills, including the ability to handle sensitive conversations with empathy and professionalism.
• Excellent organizational skills and the ability to multitask in a busy environment.
• Computer proficiency and the ability to learn new systems and technology.
• A proactive, dependable attitude and a genuine interest in continuing to develop your knowledge and skills.
• Minimum of one year of veterinary experience.

Benefits

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) Employee Assistance Program Paid Vacation and Sick Time for ALL Employees Paid Bereavement Program Paid Parental Leave Program Competitive Compensation Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program Career Development Opportunities Referral Bonus Program for most positions!
• May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening. *Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.