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Sr. Configuration Specialist

NEUMO

Neumo helps local governments administer business licenses, local taxes, and short-term rental (STR) compliance. The Project Implementation Specialist is the bridge between what a city or county needs and what our systems actually do.

Responsibilities

  • You’ll take newly signed and renewing clients from contract to go-live: gathering their ordinances and fee schedules, analyzing their data, translating requirements into development tickets, testing the build, and making sure taxpayers get accurate notices on time.
  • This role suits someone who reads an ordinance and immediately spots the fee that won’t calculate, who is comfortable in a spreadsheet and a Jira board in the same hour, and who can explain a technical problem to a town clerk and an engineer with equal clarity.
  • New client onboarding and implementation Monitor signed-contract notifications (new and renewal) for Tax & License Administration, Compliance Auditing, Discovery & Recovery, STR/LodgingRevs, and Payment Solutions, and route them for implementation planning.
  • Lead requirements gathering with client staff (finance managers, clerks, revenue officers): collect ordinances, resolutions, fee schedules, rate tables, sample licenses, and recurring reports.
  • Analyze client-provided licensing and tax data against published fee schedules; identify gaps, unmapped categories, and blank or placeholder values, and recommend how to configure classifications in Neumo systems.
  • Review and respond to client requirements documents for Business License Online (BLO), tax filing, and STR implementations.
  • Maintain implementation trackers and timelines and give status updates to leadership and PMO.
  • Regulatory and configuration review Review ordinance changes and client change requests for accuracy and legal compliance (for example, checking a proposed Alabama business license issuance fee against the state cap) and raise issues before they are built.
  • Draft and manage client change requests, obtain signed approvals, and turn them into development tickets.
  • Validate tax and fee calculations and allocations by building independent Excel test models and reconciling them against client totals.
  • Ticketing, testing, and release support Write clear user stories, tasks, and defect tickets in Jira and Azure DevOps (including SQL-script requests) and assign them to the right development team.
  • Take part in backlog refinement and stand-ups with engineering teams; clarify business rules and acceptance criteria.
  • Perform user acceptance testing in BLO, STO, and the Revenue system; confirm fixes in production and flag tickets closed before deployment.
  • post and remove site maintenance messages, smoke-test after deployment, and communicate status to the team (occasional evening availability required).
  • Identify and escalate integration and export-file issues (for example, STR 2.0 export files into RDSnet), documenting the before and after file formats for engineering.
  • Discovery, renewal, and notice mailings Prepare and format mail-merge data for renewal notices and first-, second-, and third-attempt discovery postcards across multiple states (AL, LA, GA, CA), accounting for each client’s unique requirements.
  • Coordinate internal proofing rounds, work with the external print vendor on proofs and corrections, and give final approval for mail drops.
  • Client terminations and data requests Support contract terminations: schedule termination calls, pull historical payment and filing data, and prepare data-transfer packages for departing clients.
  • Respond to ad hoc client data and report requests (for example, STR estimates reports), coordinating with analysts and engineering as needed.
  • lookups, pivot tables, data cleanup, and building calculation models to test system output.
  • Highly organized, able to manage several implementations, mailings, and releases at once with a close eye for detail.
  • Success Looks Like New clients go live on schedule with fee schedules and classifications configured correctly the first time.
  • Ordinance and fee issues are caught during review, not after notices go out.

Requirements

  • Required 3+ years in local government revenue, business licensing, tax administration, or implementation of government software.
  • Working knowledge of municipal business license and local tax structures (fee schedules, classifications, penalties and interest, issuance fees, lodging/STR taxes).
  • Experience writing tickets and user stories in Jira, Azure DevOps, or similar, and performing user acceptance testing.
  • Strong written communication with both government clients and technical teams.
  • Tickets are clear enough that developers rarely need to come back with questions, and nothing is marked closed until it’s confirmed in production.
  • Discovery and renewal mailings go out accurately and on time.

Preferred

  • Experience with Neumo / legacy Avenu platforms: RDSnet, the Revenue system, STO, Business License Online (BLO), or STR 2.0.
  • Familiarity with Alabama, Louisiana, Colorado, Texas, or California local licensing and tax rules.
  • Basic SQL, or comfort working alongside developers on data fixes.
  • Experience with Monday.com, Salesforce, and print/mail vendor workflows.