Guest Relations Manager - Elix, Parga | Season 2027

MarBella Collection

Pérdika, Greece
Posted 30 Oct 2026

# Guest Relations Manager - Elix, Parga | Season 2027

> MarBella Collection · Perdika, Greece · Full-time · Posted 2026-10-30

**Workplace:** on_site

**Department:** MEH - Front Office

## Description

**Mar-Bella Collection** is a hospitality group of five award-winning five-star luxury hotels, set in exceptional locations across Greece. The Collection includes **MarBella**, **Nido** – an adults-only member of Small Luxury Hotels of the World – and **Avali**, all located in **Corfu**, as well as **Elix**, set against a landscape of outstanding natural beauty in **Karavostasi, Thesprotia**. The newest addition, **Cayo Exclusive Resort & Spa**, brings the Collection to **Elounda**, **Crete**, set against the unique beauty of the Cretan coastline.

**Ready to find your place with us?**

For Season **2027**, we are looking for a passionate **Guest Relations Manager** to join the Elix team in Perdika, Thesprotia.

**The Role**

As Guest Relations Manager, you will lead the guest relations team at Elix, oversee personalised guest service and turn feedback into improvements that enhance the overall guest experience.

**A Day in the Job**

Attentive service, clear communication and consistent follow-up help guests feel looked after throughout their stay.

Here's what a typical day at Elix could look like:

• You ensure guests receive a warm, professional welcome on arrival.

• You oversee and deliver attentive, seamless guest service that meets the standards of a luxury hotel.

• You anticipate guests’ needs, including those they have not expressed, and respond promptly to requests.

• You actively listen to complaints and resolve them professionally.

• You coordinate communication between guests and hotel teams, following up to ensure concerns have been resolved.

• You inform guests about the hotel’s services.

• You report guest feedback and provide strategic direction to improve the guest experience and the hotel’s overall rating.

• You manage the guest relations team, ensuring compliance with all service standards and operating procedures.

## Requirements

**Is This You?**

**Essential qualifications**:

• A high school diploma, general education qualification or international equivalent.

• Proven experience in guest relations in a supervisory or management role at a luxury property.

• Excellent spoken and written English, with the ability to listen, read and communicate clearly, including understanding and writing instructions, memos, short correspondence and messages.

• Excellent communication and people skills, with strong organisational and multitasking abilities.

• The ability to manage stress and work effectively under pressure, including tight deadlines, heavy workloads and hotel emergencies.

• Strong attention to detail.

• A positive, can-do attitude and a team-oriented, hands-on approach focused on results.

**Additional qualifications – a plus:**

• A college degree.

• Previous guest service experience and general computer experience.

• Experience with Property Management Software (PMS).

• Knowledge of a second language.

## Benefits

**What We Offer You**

• Competitive remuneration package.

• Fully furnished single-occupancy accommodation provided.

• Daily meals within the hotel premises.

• Work uniform and cleaning service.

• Ongoing training and professional development opportunities.

• Career development and internal progression opportunities within Mar-Bella Collection.

• The opportunity to build experience within an award-winning luxury hospitality group.

• A professional, supportive and team-oriented working environment.

• Private Medical Plan.

At **Mar-Bella Collection**, we believe that exceptional hospitality starts with people who feel valued, supported and empowered to grow.

**BELONG. Be Yourself, Grow Together.**

**Ready to grow with us? Join the Elix team in Perdika, Thesprotia for Season 2027 and become part of the Mar-Bella Collection family.**

## Apply

[Apply at MarBella Collection](https://apply.workable.com/marbella-collection/j/D4AFDF3EC8/apply)