Field Service Engineer

We are seeking a highly skilled Field Service Engineer to provide onsite break-fix support for a leading global enterprise platform provider. The engineer will be responsible for replacing defective components, restoring system functionality, and meeting stringent 4-hour and Next Business Day service level commitments across customer environments.

Responsibilities

• Respond to onsite service dispatches within contracted SLA windows (4-Hour or Next Business Day).
• Ability to replace failed server, storage, and infrastructure hardware components.
• Coordinate with remote technical support engineers to execute approved repair procedures.
• Complete post-repair validation and restore systems to operational status.
• Ability to perform hardware diagnostics, fault isolation, component verification, and root cause identification of replacement activities.
• Maintain accurate service documentation, ticket updates, and customer communication.
• Ensure compliance with customer site access, security, safety, and ESD requirements.
• Manage and return defective components within established service timelines.
• Must successfully complete all required customer and company onboarding, safety, security, and technical certification programs prior to performing field activities.
• Engineers may be required to pass technical assessments and maintain active certifications as determined by service requirements.
• Must be capable of lifting equipment and replacement parts in accordance with local safety guidelines Qualifications Required Skills & Experience 3+ years of enterprise hardware support or field services experience.
• Experience replacing components such as SSDs, HDDs, DIMMs, power supplies, fans, controllers, and other server hardware.

Requirements

• Ability to communication effectively in English Language required Strong knowledge of server and storage hardware troubleshooting.
• Familiarity with data centre procedures, rack-mounted equipment, and cabling identification.
• Ability to work independently in customer-facing environments.
• Strong communication, documentation, and problem-solving skills.
• Valid driver's license and ability to travel to customer locations.
• Profile This role is best suited for a Level 2 Field Hardware Engineer with strong hands-on hardware repair skills.
• The position focuses on enterprise hardware break-fix support and service restoration, rather than network engineering, architecture, or systems administration

Preferred

• Qualifications OEM hardware certifications from vendors such as Dell Technologies, Hewlett Packard Enterprise (HPE), Lenovo, Cisco, IBM, or similar enterprise infrastructure providers.
• Experience supporting mission-critical production environments with strict SLA requirements Prior field dispatch or break-fix support experience.
• Familiarity with ServiceNow or similar ticketing platforms.