Customer Success Associate

Customer Success Associate you’ll be a part of our Customer Success team, helping organizations get the most out of Easygenerator. In this role, you’ll play a key part in ensuring our customers feel supported and empowered from day one, guiding them through their onboarding journey, building strong relationships, and contributing to their long-term success with our tool.

Responsibilities

• Proactively engage customers to maximize adoption and value realization, supporting the Customer Success team in achieving renewals and expansion goals.
• Deliver impactful onboarding sessions, product trainings, and webinars that inspire confidence and promote product utilization.
• Partner closely with Customer Success Managers to track customer health, identify opportunities for growth, and ensure customers reach key success milestones.
• Continuously improve and scale our onboarding experience to enhance customer satisfaction and business impact.
• Represent the voice of the customer internally, providing actionable insights to help shape product development and customer strategy.

Requirements

• Excellent command of English language.
• Bachelor degree or higher.
• 0-1 years of relevant working experience.
• Natural ability to teach.
• Excellent listening and organizational skills.

Benefits

• Being part of a fast-growing scale-up environment where you can make an impact from day one
• Working in an international team (40+ nationalities), surrounded by passionate and dedicated colleagues
• Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly
• Working in a fun & international environment surrounded by a dedicated team.
• Practical Information
• Hybrid working policy

Location

Gardens, Cape Town

Working Hours

Eastern Standard Time (EST) – 14:00 p.m. to 23:00 p.m. (your local time)

Ready to join us?

Apply now and help us deliver world-class support while shaping the future of EdTech!