Site Reliability Engineer II

About us

Build the future of banking.

Zeta

• is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences. Our impact runs at real-world scale. Today,
• over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by

SoftBank Vision Fund, Mastercard

• , and other reputed strategic investors, we reached a valuation of
• $2 billion in 2025.

Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:

1.

Tachyon

, our cloud-native banking stack built for population-scale systems

2.

Cipher

, our unified authentication platform for secure, high-volume banking environments

3.

Digital Credit as a Service

, enabling banks to launch credit lines on UPI

4.

Elena

, our intelligent and conversational AI platform for banking

5.

Pixel

, India’s first digital-native credit card, launched in partnership with

HDFC Bank

, for whom we also revamped their

PayZapp

mobile app: Winner of the

Celent Model Bank Award for Payments Innovation 2024

6.

Sparrow

, the leading card experience for non-prime cardholders in the US

…and more across cards, payments, lending, and core banking.

We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a

Great Place to Work

• .
• If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.

If

you would like to learn more about how we have grown and evolved over the years,

watch our journey here

. You can also explore our website and follow us on

LinkedIn

• ,
• Instagram,

YouTube

, and

X

.

Responsibilities:

System Reliability

Ensuring the reliability of software systems by designing, implementing, and maintaining scalable and reliable infrastructure.

Automation

Developing automation tools and scripts to streamline operational tasks, reduce manual intervention, and improve overall system efficiency.

Incident Response and Resolution

Monitoring system performance and responding to incidents promptly to minimize downtime and ensure high availability.

Capacity Planning

Analyzing system usage patterns and forecasting future capacity needs to ensure that the infrastructure can handle current and future demands.

Performance Optimization

Identifying and addressing performance bottlenecks in software systems through optimization and tuning.

Infrastructure as Code (IaC)

Implementing infrastructure as code practices, using tools like Terraform or Ansible, to define and manage infrastructure in a version-controlled and automated manner.

Monitoring and Logging

Implementing and maintaining monitoring and logging solutions to gain insights into system behavior, troubleshoot issues, and proactively address potential problems.

On-Call Support

Participating in an on-call rotation to respond to incidents outside of regular working hours and ensure 24/7 system availability

Security

Collaborating with security teams to implement and maintain security best practices in infrastructure and application

Disaster Recovery Planning

Developing and maintaining disaster recovery plans to ensure that systems can quickly recover from major outages or failures

Continuous Improvement

Continuously analyzing system performance, reliability, and incidents to identify areas for improvement and implementing changes to enhance overall system resilience.

Skills:

Programming Languages

Proficiency in one or more programming languages, commonly Python, Go, Shell, Bash.

Automation and Scripting

Strong automation skills using tools like Ansible, Puppet, Chef, or custom scripts. Knowledge of Infrastructure as Code (IaC) tools like Terraform

Containerization and Orchestration

Experience with containerization technologies like Docker and container orchestration platforms like Kubernetes.

Cloud Computing

Proficiency in any of the cloud platforms such as AWS, Azure, or Google Cloud Platform, and knowledge of managing infrastructure in the cloud.

Monitoring and Logging

Familiarity with monitoring tools (e.g., Prometheus, Grafana, ELK stack) and logging frameworks to track system performance and troubleshoot issues.

Networking

Understanding of networking concepts, protocols, and troubleshooting skills.

Security

Knowledge of security best practices, including encryption, access controls, and vulnerability management.

Continuous Integration/Continuous Deployment (CI/CD)

Understanding and implementation of CI/CD pipelines for automated testing and deployment.

Load Balancing

Experience in incident response, troubleshooting, and resolution.

Version Control

Proficient use of version control systems like Git.

Experience and Qualifications

2-4 years of experience in site reliability engineering.

B.Tech/M.Tech

in computer science, information technology or a related field.

Having experience working for a product organization is a plus.

Certifications from cloud service providers like AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or Microsoft Certified is a plus

Zeta is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.