Customer Experience Team Member

We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.

Responsibilities

• As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.
• Delivering friendly, knowledgeable, and solution-focused service
• Building strong relationships with customers and understanding their needs
• Promoting current offers and recommending suitable products
• Supporting the delivery of sales targets and store KPIs
• Handling customer queries and taking ownership of follow-up
• Demonstrating strong product knowledge across all departments

Promoting our membership scheme and processing transactions accurately

• Maintaining high standards of store presentation and stock awareness
• Following health & safety procedures and safe working practices

Requirements

• A genuine interest in customer service and retail

Strong communication and interpersonal skills

• Good IT skills and a willingness to learn new systems
• Ability to work under pressure and manage multiple tasks
• Awareness of Data Protection / GDPR and Health & Safety standards
• You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.

Pay

£10.85 - £12.71 / hour

Benefits

• 📈 Scottish Widows contributory pension – company will match up to 5%
• 🛍️ Up to 25% colleague discount in store
• 🚗 Free parking on site
• 🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• 📚 Excellent training and development opportunities
• 🗣️ Employee Assistance Programme with Retail Trust

Hours of Work

14 Hours per week, working every weekend

🚼 Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.