Technical Support Engineer - night shifts

About Playson

is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

Due to the dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department.

Technical Support Engineers at Playson is responsible for a full customer support service of our current partner's integrations.

To succeed in the advertised role, you have

• Looking forward to welcoming you to the iGaming world!
• Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀
• Join us today!

Responsibilities

• Integration protocol testing

Requirements

• ready for only night shifts
• Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
• A proactive, client-focused attitude and strong work ethic
• Strong problem-solving and troubleshooting skills
• Effective communication skills, both written and verbal
• At least Upper-Intermediate English (written and spoken)
• Eagerness to learn quickly and grow technically
• Working knowledge of XML and JSON
• Basic experience with Git and version control workflows
• Understanding of API protocols (e.g., REST)
• Awareness of the software development lifecycle (SDLC)
• Experience using Jira and the Atlassian stack

Basic understanding of QA processes and test environments

• Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills
• Understand and analyse issues, be able to find appropriate solutions
• Second-level customer support
• Delivering excellent customer service with 5 shifts a week

Preferred

Familiarity with the iGaming industry

• Hands-on software development experience with Java, C#, Node.js, or TypeScript
• Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
• Previous experience in a technical support, DevOps, or site reliability role
• Practical experience with monitoring systems

Benefits

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Enjoy unlimited paid vacation leave
• Take unlimited paid sick leave whenever necessary
• Get reimbursement for professional courses for your development

The recruitment process looks like this

• HR interview (45 min)
• Technical interview (60 min)

Final Interview (60 min)

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