IT Manager

Introduction to Provenance Provenance is a Cayman based compliance advisory firm.

IT Manager Provenance is seeking a highly motivated and detail-oriented IT Manager to join its fast-growing remote team in South Africa. The IT Manager will lead Provenance’s technology operations across its jurisdictions, combining strategic oversight with hands-on delivery across data, cybersecurity, systems, employee support and team management.

Responsibilities

• Provenance offers consultancy and officer appointments across the specialist functions of compliance, internal audit, risk and advisory.
• Provenance’s principal area of focus and expertise is on enhancing compliance and risk management solutions available to virtual asset Funds, Managers, Service Providers and other participants in the virtual asset sector.
• Provenance aims to provide holistic, automated and cost-effective control frameworks to ensure compliance with the Financial Action Task Force and local jurisdictional regulatory frameworks and VASP regimes.
• Data Environment and Cybersecurity Own, manage and continually improve Provenance’s data environment and technology architecture.
• Oversee and administer Microsoft 365 stack (SharePoint Online, Exchange Online, Intune, Purview, Endpoint and Teams) and assess new platforms and technology solutions as needs evolve.
• Lead the cybersecurity program, including policies, training and accountability for IT, data protection, classification, business continuity and disaster response, Third Party Risk Management.
• Evaluate security solutions covering managed detection and response, data protection, encryption, training and reviews.
• Establish and maintain technology governance, security standards, risk registers and measurable controls aligned with regulatory and client requirements.
• Experience with ISO/ IEC 27001 and GDPR compliance.
• IT Operations and Digital Systems Provide technology, software and hardware support across all Provenance jurisdictions.
• Manage hardware inventory, device setup, user access, third-party API integrations, CRM data and system migrations.
• Maintain the website, newsletters and blog infrastructure, and collaborate with the relevant internal teams on marketing-related digital initiatives.
• Develop and deliver the IT roadmap, prioritizing scalable, secure and cost-effective solutions that support business growth.
• Manage technology vendors, licenses, budgets and service performance, including due diligence, contract reviews and renewal planning.
• Identify and implement automation and process improvements, with appropriate governance for emerging technologies and AI-enabled tools.
• Management Manage and develop IT employees, including workloads, training, probation evaluations and performance reviews.
• Partner with senior leadership and business stakeholders to translate operational and compliance requirements into practical technology solutions.
• Define service standards, operational metrics and reporting for IT support, security, projects and technology risk.

Requirements

• Demonstrated experience managing data environments, technology architecture and cybersecurity programs.
• Solid working knowledge of Microsoft 365 (SharePoint Online, Exchange Online, Intune, Purview, Endpoint and Teams.) Azure and AWS experience advantageous.
• Experience with IT and data-protection policies, business continuity, hardware, user access, API integrations, CRM data and system migrations.
• Experience managing and developing IT employees, including workload allocation and performance reviews.
• Strong communication, sound judgement and the ability to balance strategic oversight with hands-on support.
• Comfort working remotely across multiple time zones.
• Commitment to completing required professional certifications within agreed timeframes.
• Experience developing and executing an IT strategy or roadmap in support of organizational priorities and growth.
• Strong understanding of technology governance, security risk management, regulatory expectations and control assurance.
• Demonstrated ability to manage technology vendors, licensing, budgets, contracts and service-level performance.
• Experience delivering automation, systems integration and process-improvement initiatives with appropriate change management and governance.
• Ability to communicate technology risks, priorities and performance clearly to senior leadership and non-technical stakeholders.
• Experience with building out reporting from key systems (e.g. Power BI, etc).
• General Notes Provenance expects a high standard of business and client engagement.
• The successful candidate must communicate clearly and provide timely feedback to co-founders, employees and clients through appropriate channels, including Telegram, Discord and email.
• Because Provenance operates across multiple time zones, the successful candidate will need reasonable flexibility to attend occasional client and internal meetings outside their usual working hours.
• The founders and team lead will manage this requirement fairly and with due regard for employee wellbeing.

Preferred

• ISO and GDPR certification experience will be added bonus.