Travel & Events Operations Coordinator | Work from Home

Responsibilities

• The Travel & Events Operations Coordinator will provide day-to-day operational coordination and administrative support across charter bookings, guest communications, payment administration, fleet and partner management, event operations, and general business support across two connected charter and events businesses.
• A significant part of the role involves outbound phone communication with guests, agents, and boat owners.
• The role requires strong organisation, customer service, attention to detail, and the ability to independently manage multiple bookings, events, stakeholders, and operational priorities.
• Manage charter booking administration, including issuing invoices, maintaining booking records, updating vessel calendars, and confirming pricing, charter times, and availability.
• Monitor and follow up agent and guest payments, including overdue invoices, charter payments, event payments, refundable security bonds, and bond refunds.
• Respond to agent and private charter enquiries and provide accurate information regarding bookings, vessels, availability, rates, and inclusions.
• Conduct outbound pre-charter reminder calls directly with guests, including confirming food requirements, approved drinks, charter policies, skipper details, and other relevant information.
• Maintain operational booking files and provide charter schedules, guest details, and preferred pickup and drop-off information to relevant onsite teams.
• Maintain accurate agent and partner information and distribute updates relating to vessel rates, inclusions, availability, and other charter information.
• Build and maintain relationships with boat owners and support the addition of new vessels to the fleet.
• Maintain fleet documentation and create and update vessel and event listings across relevant websites.
• Coordinate private charter enquiries across the wider fleet, including checking vessel availability and negotiating rates and inclusions where required.
• Manage event booking administration, including payment links, outstanding payments, booking records, security bonds, and related guest communications.
• Prepare and maintain passenger manifests, collect and update guest information, and conduct guest briefing calls during the week of each event, along with required pre-event communications.
• Provide completed manifests and relevant operational information to onsite event teams to support event delivery.
• Send post-charter review communications and follow the appropriate review process for different charter types.
• Maintain master sheets, spreadsheets, internal records, training guides, operational documentation, and email templates.
• Support operational and reporting activities, including data collection, seasonal availability and rate tables, partner rate information, and other business documents as required.
• Provide input into sales ideas or strategies where appropriate.
• Other position-level duties as they arise.

Requirements

• Minimum 3 years’ relevant experience in operations coordination, charter or tourism operations, events coordination, or a similar multi-functional support role is essential.
• Experience managing bookings, payments, customer enquiries, and administrative records is essential.
• Strong organisational and time-management skills, with the ability to manage multiple bookings, events, deadlines, and operational priorities, are essential.
• Strong written and verbal communication skills, with confidence engaging guests, agents, boat owners, partners, and internal stakeholders, are essential.
• Strong attention to detail and accuracy across bookings, payments, guest information, manifests, calendars, and operational records is essential.
• Strong customer service skills and the ability to communicate professionally with guests and external partners are essential.
• Ability to work independently and take ownership of a broad range of day-to-day operational responsibilities is essential.
• Strong spreadsheet, record-management, and digital administration skills are essential.
• Experience supporting event operations, guest coordination, fleet administration, or partner management is highly regarded.
• Confidence discussing rates, inclusions, availability, and booking requirements with customers and external partners is highly regarded.
• Ability to manage changing priorities and work across multiple functions within a small, fast-moving business environment is essential.
• Please note the official title for this role is Charter and Events Coordinator.

Preferred

• Familiarity with the tourism or charter industry is desirable.

Benefits

• We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
• Permanent work from home
• Monday–Friday: 7:00 AM – 4:00 PM PHT (_adjustments will be made for daylight saving time_)
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture

Dedicated managers focused on your growth and success

• Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.
• We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
• Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
• Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

Apply

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