Senior IT & Website Officer - Work from home

We are seeking a proactive and technically capable Senior IT & Website Officer to oversee and improve the digital platforms and IT operations of a multi-site hospitality business. This hands-on role will involve managing websites, e-commerce platforms, hosting, software systems and IT infrastructure while ensuring system reliability, security and performance.

Responsibilities

• Beyond routine maintenance and technical support, you will take ownership of troubleshooting, identify opportunities for improvement, implement solutions and support technology projects that enhance business operations.
• The ideal candidate is resourceful, takes initiative and can independently learn and manage unfamiliar systems.
• Manage website and e-commerce updates across platforms such as WordPress and Shopify, under the direction of marketing and venue managers.
• Upload and maintain digital content, including events, promotions, menus, homepage banners, sliders, and pop-ups.
• Create and update event landing pages, including booking links, content layout, imagery, and mobile optimisation.
• Monitor website performance and conduct regular checks to ensure sites are functioning correctly.
• Troubleshoot online booking and payment issues and coordinate timely resolution.
• Maintain website plugins, certificates, licences, and related platform requirements.
• Perform regular testing of website links, booking systems, and payment pages to ensure a smooth customer experience.
• Support basic setup and maintenance of conversion tracking and related digital tools.
• Provide Microsoft 365 administration support, including account maintenance, password resets, and staff email setup.
• Maintain Microsoft accounts, software access, and licence records across the group.
• Support data backup and data protection processes.
• Troubleshoot basic IT issues such as connectivity or system access problems prior to escalation.
• Coordinate escalation and follow-through with external IT service providers to ensure timely issue resolution.
• Support administration of business systems, including Monday.com and hospitality platforms where required.
• Other position-level duties as they arise.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Digital Systems, or a related discipline preferred.
• 7+ years' experience in IT support, digital systems support, website administration, or a similar broad-based technical support role.
• Experience managing website content and updates across WordPress, Shopify, or similar platforms.
• Strong understanding of website maintenance requirements, including plugins, certificates, licences, and content updates.
• Experience supporting e-commerce functionality, including booking systems, payment pages, and customer-facing website troubleshooting.
• Experience with Microsoft 365 administration, including user setup, password resets, account maintenance, and email support.
• Understanding of software licence management, data backup, and data protection practices.
• Ability to troubleshoot technical issues, independently investigate problems, and manage escalation to third-party support providers where required.
• Strong organisational skills with the ability to manage a varied workload across digital, website, and IT support tasks.
• Clear written and verbal communication skills suitable for working with operational, marketing, and venue stakeholders.
• Experience with Oracle Opera Cloud PMS is highly advantageous.
• Experience with Monday.com is preferred, or the ability to learn new systems quickly.
• Experience in hospitality, multi-site operations, or service-led environments is advantageous.

Benefits

• We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
• Work from home
• Mon - Fri 7:00 AM – 4:00 PM PHT (_adjustments will be made for daylight saving time_)
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture

Dedicated managers focused on your growth and success

• Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.
• We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
• Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
• Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

Apply

[Apply at Twoconnect](https://apply.workable.com/twoconnect-careers/j/B73D546217/apply)