Pet Welfare Assistant - On-site Services

Contract: Permanent, 22.5 hours per week

Closing date: Thursday 12th November 2026

Interview date: 19th November 2026

Pet Welfare Assistant for on-site animal care, for our Rehoming & Fostering team in Bromsgrove!

At Blue Cross, we're dedicated to providing the best care possible to pets in need. As a Pet Welfare Assistant for our onsite services, you'll play an important role in our mission, ensuring that every pet receives the love, attention, and support they deserve during their stay at our Bromsgrove rehoming centre.

Our team is dedicated to delivering excellent animal welfare and rehoming outcomes, supporting pets both onsite and through a network of foster homes.

We are supported by committed volunteers who assist with pet care and administrative support, helping us make a positive impact every day. The rehoming team plays a vital role in finding loving homes for pets through centre-based adoptions and our Home Direct scheme, which enables pets to remain in a home environment while awaiting adoption.

As a skilled animal handler and assessor, you will be responsible for the ‘preparation stage’ with the pets in our care which involves caring, carrying out assessments and rehabilitation plans, preparing them for the ‘adoption stage’ or the best possible outcome for their circumstances with minimal delay.

A full driving licence is required for this role, and as part of your role you will be using company vehicles to transport pets.

Responsibilities

• As a Pet Welfare Assistant, you will ensure that the welfare standards are met and that rehabilitation plans are followed and supported for pets in our care.
• Working independently and with the team you will carry out meetings with owners giving up their pet, ensuring all information is recorded, paperwork completed and that the pet is immediately assessed for behavioural or veterinary problems.
• Working closely with the Adoptions Coordinator you will provide additional in person or virtual advice and practical demonstrations to ensure new owners are fully aware of the work that has been done with the pet and how to continue with any other additional behaviour training or medical provision.
• Working pattern

Requirements

• As a skilled animal handler and assessor, you will be intuitive with pets, empathetic and welfare focused having worked in a similar animal related environment. You will also be used to assessing the needs of a pet, alert to the behavioural signs and have a basic knowledge of the use of medication. In addition, you will have a fundamental understanding that the best welfare intervention for a pet is to find a new home and leave on-site pet accommodation as quickly as possible.
• You will be self-motivated, forward thinking with a collaborative and creative approach to your work, which will ensure to bring your best pragmatic ideas for the care of the pets to ensure the best outcome is achieved. In addition, you will be able to quickly assimilate information, be competent at accurately recording information while also conducting conversations with clients and stakeholders. You will be an excellent communicator, approachable with strong interpersonal skills.
• You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.
• Experience of having previously worked or volunteered with domestic animals or in an animal welfare environment.
• Previous experience in working in a customer focused environment and used to achieving a high level of customer satisfaction.
• Excellent written and verbal communication skills.
• Good organisational and administration skills to include computerised systems.
• Current full manual driving licence.
• It would be great (but not essential) if you also had:
• Experience of working to strict health and safety procedures.
• Understanding of safeguarding issues.

Preferred

• Qualification or similar experience in animal behaviour or animal training.
• Experience of cash handling.

Pay

Salary: £14,986 per annum (£24,976 FTE)

Location: Bromsgrove B61 0RJ

£14,986 / year

Benefits

• Blue Cross benefits
• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Professional fees paid with Continuing Professional Development and personal development support.
• 20% discount on Pet Plan pet insurance
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers
• To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

This is a part-time role working 22.5 hours per week. The working days are Friday, Saturday and Sunday.

At our Bromsgrove rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally, you will be expected to carry out night checks or stay in onsite accommodation overnight when the resident team members are either not working or away for a period of time.

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.

Using AI in your application

We’re happy for you to use AI tools to help you prepare your application, for example to organise your thoughts, improve clarity or check spelling and grammar. However, your application must be an honest reflection of your own skills, experience and achievements, and AI should not be used to write your application for you or create examples that aren’t your own.

Please read our guidance on using AI when applying to Blue Cross before submitting your application.

How to apply

• Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.
• Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
• In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.