Global Head of Customer Success Engineering

This

position

is

listed

on

behalf

of

a

partner

company,

which

manages

all

applications

and

next

steps.

Our

partner

is

looking

for

a

Global

Head

of

Customer

Success

Engineering

based

in

the

United

States

.

The

Global

Head

of

Customer

Success

Engineering

will

lead

a

high-impact

technical

organization

supporting

a

global

digital

advertising

marketplace.

This

senior

leadership

role

oversees

Solutions

Architects,

Support

Engineering,

and

Deal

Operations,

ensuring

exceptional

technical

performance

and

partner

satisfaction.

You

will

act

as

a

strategic

bridge

between

commercial

teams,

product

development,

engineering,

and

external

partners.

The

role

combines

deep

expertise

in

programmatic

advertising

with

business

strategy,

operational

excellence,

and

people

leadership.

You

will

drive

revenue

growth,

strengthen

integration

health,

and

improve

technical

support

through

automation

and

innovative

solutions.

Working

across

international

teams,

you

will

shape

technical

strategy,

resolve

complex

challenges,

and

build

high-performing

organizations.

This

is

an

opportunity

to

influence

business

direction

while

helping

advance

the

future

of

digital

advertising

technology.

Accountabilities

Global

Technical

Leadership:

Lead

and

develop

Solutions

Architecture,

Support

Engineering,

and

Deal

Operations

teams

across

multiple

regions.

Build

strong

leadership

capabilities,

establish

clear

priorities,

coach

managers,

and

create

development

opportunities

for

team

members.

Operational

Excellence

and

Performance:

Define

ownership

of

technical

initiatives,

establish

measurable

objectives,

and

ensure

accountability

for

deadlines

and

results.

Implement

proactive

monitoring

and

alerting

systems

to

identify

integration,

traffic,

and

revenue

issues

before

they

affect

partners.

Incident

and

Escalation

Management:

Serve

as

the

senior

technical

escalation

point

for

complex

issues.

Lead

responses

to

revenue-impacting

incidents,

coordinate

internal

teams,

communicate

with

partners,

and

conduct

post-incident

reviews

to

implement

sustainable

solutions.

Partner

Engagement

and

Technical

Strategy:

Lead

technical

discussions

with

publishers,

DSPs,

technology

providers,

and

strategic

partners.

Provide

expertise

on

integrations,

auction

mechanics,

and

revenue

performance

while

representing

the

organization

in

senior-level

partner

meetings

and

relevant

industry

events.

Revenue-Critical

Program

Management:

Oversee

the

technical

execution

of

partner

onboarding,

Connected

TV

(CTV)

initiatives,

podding,

discrepancy

investigations,

and

analytical

system

testing.

Establish

success

metrics

that

consider

net

revenue,

operational

performance,

and

cloud

costs.

Commercial

and

Business

Support:

Support

commercial

negotiations

by

providing

reliable

technical

insights,

performance

data,

and

recommendations.

Identify

opportunities

to

improve

partner

outcomes

and

strengthen

revenue-generating

relationships.

Product

and

Engineering

Collaboration:

Act

as

the

primary

technical

liaison

between

commercial

teams,

external

partners,

Product,

and

Engineering.

Translate

business

needs

into

prioritized

technical

requirements,

communicate

engineering

constraints,

and

manage

escalations

involving

integrations,

data,

and

auction-related

challenges.

Technology

and

Process

Innovation:

Identify

recurring

platform

limitations

and

operational

gaps,

recommending

improvements

to

data

ingestion,

signal

handling,

reporting,

discrepancy

management,

and

deal

enablement.

Establish

repeatable

feedback

processes

and

leverage

AI

and

automation

to

improve

monitoring,

troubleshooting,

accuracy,

and

operational

efficiency.

Requirements

At

least

10

years

of

experience

in

programmatic

advertising

,

preferably

in

a

technical

position

within

an

SSP,

DSP,

ad

server,

or

publisher

environment.

Deep

understanding

of

OpenRTB,

auction

mechanics,

supply

paths,

and

programmatic

advertising

infrastructure

,

including

Connected

TV

(CTV)

and

pod

bidding.

Demonstrated

ability

to

diagnose

complex

technical

issues

using

bid-level

data

and

translate

tech

How Jobgether works

• We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
• We appreciate your interest and wish you the best!
• Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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