Order to Cash (O2C) Process Lead

It won’t always be easy, growing takes grit.

O2C Global Transformation Process Owner In this role, you will shape and lead the global Order-to-Cash (O2C) process strategy for ABB Robotics during a major business transformation, including the rollout of SAP S/4HANA across 50+ countries. You will own the end-to-end global O2C blueprint, drive process standardization, and ensure scalable, compliant, and efficient operations in a future-state operating model supported by a Business Process Outsourcing (BPO) partner. Working closely with Finance, Sales, Service, IT, and transformation leaders, you will play a key role in enabling successful deployment and long-term operational excellence The location of the role is within Europe.

About Abb

• At ABB, we help industries outrun - leaner and cleaner.
• Here, progress is an expectation - for you, your team, and the world.
• As a global market leader, we’ll give you what you need to make it happen.
• But at ABB, you’ll never run alone.
• Run what runs the world.
• This role sits within ABB's Robotics business, a leading global robotics company.
• We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics.
• SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing.
• By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.
• We value people from different backgrounds.
• Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Responsibilities

• Working model is hybrid #LI-hybrid Your responsibilities: Own the global O2C process design : Lead the design and continuous improvement of end-to-end Order-to-Cash processes, driving standardization across order management, billing, collections, cash application, and dispute management.
• SAP S/4HANA process transformation : Act as the O2C process authority throughout the SAP S/4HANA journey, ensuring global process consistency from design through deployment across multiple rollout waves.
• Define global process standards while assessing and governing local requirements, ensuring that country-specific or business-specific variants are only adopted where there is a clear regulatory or business justification.
• Shape the future operating model and performance framework : Establish governance, controls, KPIs, and ways of working for O2C operations, ensuring effective collaboration between ABB teams and external service providers while driving transparency and accountability.
• Identify opportunities for simplification, automation, and continuous improvement to enhance efficiency, customer experience, compliance, and working capital performance.

Requirements

• Bachelor's or Master's degree in Finance, Accounting, Business Administration, or a related field.
• 7+ years of experience in Order-to-Cash, order management, or finance process roles, including end-to-end O2C processes in a manufacturing, multi-entity, and multi-country environment.
• Proven experience leading O2C process design and standardization as part of a large-scale SAP S/4HANA transformation across multiple deployment waves or geographies.
• SAP expertise with deep process-design knowledge in SAP SD and FI-AR, complemented by a solid understanding of O2C master data, including Business Partner, pricing, and credit management, and their impact on downstream processes and reporting.
• Experience designing global processes for shared-services and/or outsourced delivery models, including retained-organization structures, provider interfaces, governance, and control frameworks.
• Strong stakeholder management and influencing skills, with the ability to align business, finance, and technology teams and drive decision-making in complex transformation environments.

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