Manager (MediShield Life/CareShield Life Premium Recovery)

[What the role is] As a tax professional, you have tax knowledge at your fingertips and the heart to build a socially responsible taxpaying community.

You will apply your resourcefulness, strong communication skills and expertise in ensuring a high level of voluntary compliance within the community.

Your mark of insight on tax services which are transformational. [What you will be working on] • Communicate and negotiate effectively with insureds to reach an agreement, while influencing a mindset shift towards voluntary compliance • Be involved in various projects leveraging a mix of data analysis, technology, agile principles, behavioural insights, and design to improve work processes, service delivery and voluntary compliance • Provide assistance to insureds via telephone or through written correspondence • Conduct in-depth review and analysis of cases to take effective and appropriate enforcement actions against insureds who have not paid their premiums • Support the Manager and supervisors on technical, systems and procedural issues that may arise from complex situations [What we are looking for] • Degree in any discipline • Experience in customer service, good interpersonal, verbal and written communication skills • Ability to question, probe and analyse • Organized and systematic in handling data • Resourceful and able to work independently in a team environment We regret to inform that only short-listed candidates will be notified. All successful candidates will be offered a 2 year contract in the first instance.

About Sggovterp

At IRAS, we offer you the space to apply your knowledge as we transform to redefine experiences for taxpayers.

Responsibilities

• The result?