Customer Support & Sales Representative - Clark

Transportation, rice, and other allowances Join Our Team at Asurion and Be the Tech Hero Our Customers Need! Are you passionate about technology and eager to help people stay connected in their digital lives? At Asurion, we’re looking for enthusiastic individuals to join our team as Technical Support Experts.

About Asurion

Why choose Asurion?

Collaborate with colleagues across Asurion and its clients.

Responsibilities

• This is your chance to be the go-to person who makes everyday tech issues disappear and keeps our customers’ devices running smoothly!
• Be the Voice of Support: Answer inbound calls and handle outbound communications, assisting customers with setting up applications, networks, and various technologies.
• Identify and recommend products or services that perfectly match your clients' needs.
• Use your tech expertise to suggest upgrades or additional services that enhance their experience and satisfaction.
• Be a dynamic individual with a passion for growth: Be someone that thrives on learning new skills and & turning feedback into action.
• Provide expert guidance on troubleshooting devices like laptops, tablets, smartphones, and more.
• Your knack for resolving technical issues will make you the hero our customers rely on.
• Identify customer needs and educate them about their devices and software.
• Keep yourself updated on the latest tech trends to provide top-notch support.
• Ensure every interaction meets our quality standards and aims for the highest customer satisfaction.
• Your goal is to exceed expectations and contribute to a positive Net Promoter Score (NPS).
• Your proactive learning will enhance your ability to assist customers effectively.

Requirements

• Stay ahead of the curve by keeping up with new technologies and device releases.
• Education: High school diploma or equivalent.
• 18 years or older 6 months in a call center sales program.
• 1 year in a call center customer service role.
• 1 year in technical support, preferably with antivirus software.
• Experience with voice and back-office support (chat/email).
• Passion for customer service and technology.
• Ability to quickly learn new tech and tools.
• Empathy, patience, and problem-solving skills.
• Strong understanding of major operating systems and consumer technologies.
• Proven ability to handle customer queries efficiently and adapt to changes.
• Why Join Us?

Benefits

• Earn ₱30,900 monthly salary PLUS unlimited sales incentives (incentives are based on performance).
• Complimentary meals every day Work-Life Balance: Up to 30 days paid time off (convertible to cash)

Life insurance + retirement plan

• Share your knowledge, support each other, and contribute to our collective success.
• Embrace a dynamic work environment with a positive attitude.
• Show resilience and a “can-do” spirit, even when faced with complex issues.
• Your work will directly help customers navigate their tech challenges, making a real difference in their daily lives.
• We invest in your development with ongoing training and opportunities for advancement.
• Be part of a supportive team that values your input and fosters a collaborative environment.
• Competitive salary, sales incentives, benefits, and a dynamic work culture that values your contributions.
• Ready to take your career to the next level and be the tech savior our customers need?
• Apply now and let’s connect!