KEY ACCOUNTABILITIES End-to-end customs documentation and clearance execution - Prepare, review, and submit import and export customs declarations, ensuring correct tariff classification (HS codes), valuation, and origin determination - Issue and validate preferential and non-preferential origin documents (e.g., commercial invoice, EUR.1, ATR, FTA, Certificates of Origin, Certificate of Analysis, supplier declarations) under applicable trade agreements - Handle customs documentation for drop shipments, intercompany transfers, and cross-border movements requiring specific treatment - Execute governmental customs procedures (import, export, transit, special procedures such as bonded warehousing and inward/outward processing) - Coordinate with carriers, brokers, forwarders, and internal Transport/Fulfillment teams to ensure timely customs release and delivery; escalate issues where needed - Screen shipments documentations against sanctions, embargoes, and export control regulations (dual-use, denied party lists) - Manage duties, VAT, and customs guarantees – ensure timely payment, reconcile accounts, and identify duty optimization opportunities - Submit periodic reports and declarations (e.g., Intrastat, statistical filings) within legal deadlines - Maintain customs records and master data in line with retention policies and audit requirements - Manage custo ms claims (damages, losses, delays, penalties) including root cause analysis and corrective actions - Check if license or permit is required (e.g., food, pharma, dual-use) - Identify of regulatory requirements per material & country - Manage required license / permit application process - Ensure adherence to Omya customs standards, legal compliance requirements and support internal/external audits and inspections
Collaborate closely with Transport and Fulfilment team and other internal stakeholders across different service lines and functions and ensure operational priorities and service commitments are achieved - Coordinate operations with external stakeholders such as customs brokers, freight forwarders, carriers, customs authorities, and 3PL providers - Communicate clearance delays, additional or unplanned costs, documentation gaps, compliance risks, and corrective actions in a timely and transparent manner - Support customer and stakeholder escalations through effective issue resolution and cross-functional coordination
Team leadership and people development - Coach, and develop
Specialists Customs ensuring effective day-to-day performance and workload management - Set clear objectives, priorities, and performance expectations for the team, in line with regional logistics targets - Drive capability building through training, upskilling, and sharing knowledge on customs and trade compliance topics - Foster a culture of accountability, collaboration, service orientation, and continuous improvement within the customs organization - Support recruitment, onboarding, succession planning, and talent development, safeguarding in-country customs expertise
Continuous improvement and digitalization - Update and share daily, weekly, monthly, and annual reports on clearance status, duty spend, and compliance performance - Monitor customs execution performance and identify trends, exceptions, claims, and operational improvement opportunities - Analyze recurring clearance issues and contribute to root-cause investigations and corrective action plans in alignment with logistics process specialists - Contribute to customs KPI achievement by proactively addressing clearance bottlenecks and compliance risks - Support customs audits and regulatory inspections by providing accurate documentation, data, and clarifications - Support implementation of new customs tools, systems, and process enhancements JOB REQUIREMENTS Education - University degree in Logistics / Supply Chain Management / International Trade / Business Administration / Finance or related field or equivalent working experience JOB REQUIREMENTS Experience - 6 or more years of relevant working experience in a related position - Hands-on experience with import and export customs documentation, clearance execution, duty and tax payment, and statutory reporting - Experience working with customs brokers, freight forwarders, carriers, and customs authorities, including SLA follow-up, exception handling, and claims
Knowledge and skills - Good knowledge of end-to-end customs processes including documentation, import and export clearance, duty and tax settlement, statutory reporting, exception and claims handling, and record retention - Good knowledge of national and international customs regulations, licenses, permits, and free trade agreements à
Senior role good knowledge - Basic understanding of Incoterms, tariff classification (HS codes), customs valuation, rules of origin, dangerous goods regulations, and customs-related internal controls - Good know-how in SAP (MM) and customs-related systems (customs portals, etc.) and MS Office Other requirements - Proficient command of both oral and written
English and additional local language(s) POSITION SCOPE Reporting Line(s) Solid line(s) to: Team Lead Transport
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