Corporate Services Administrator

Purpose The Corporate Services Administrator plays a pivotal role in supporting administrative, operational and communication functions across the company.

Responsibilities

• This role ensures high‑quality, inclusive and timely support for internal teams, members and external stakeholders.
• Rostering / Delivery Focus Provide high‑quality administration and customer support for Programs Core responsibilities: rostering support, scheduling, participant communication, incident triaging, phone/email enquiries
• issuing quotes, booking travel, CRM management
• Must follow seamless processes and provide clear handover to the other administrator
• Organisational Administration Manage central inboxes and phone lines
• Provide administrative support across all departments

Support travel bookings, stationery and merchandise

• Assist CEO, COO and CFO with diary and meeting management
• Data, Systems & Reporting Maintain data integrity across CRM, CMS and project systems
• Assist with system migrations
• Support payroll and rostering data entry
• Ensure correct data entry and linking
• Follow all paperwork and process requirements
• Candidate, Participant & Community Support Act as first point of contact for candidates, participants and weekend staff
• Support onboarding, applications and communications
• Coordinate drop‑in sessions, workshops and online events
• Ensure accessible and inclusive communication
• Process NDIS quotes and progress reporting
• Rostering & Program Logistics Manage rostering systems efficiently
• Maintain attendance rolls, absentee forms, support worker rosters and WhatsApp groups
• Identify engagement issues and escalate
• Complete payroll and timesheet reconciliation
• & Equipment Management Support onboarding of new staff
• Liaise with managers for system access
• Communications & Engagement Create accessible templates
• Distribute timely updates
• Ensure consistent brand tone
• General Participate in staff meetings
• Maintain confidentiality Support other team members as required

Requirements

• Attributes Minimum 2 years’ experience in admin, communications or member support
• Excellent organisation and attention to detail Strong written and verbal communication Problem‑solving and risk management skills
• Experience with CRM, CMS and project management tools
• Proactive, flexible and comfortable working remotely Strong interpersonal skills and inclusive practice
• Governance or payroll experience desirable

Knowledge of disability, education or arts sectors advantageous

• Selection Criteria Certificate/Diploma in Business Administration (desirable) Proven administrative expertise Strong communication skills
• Stakeholder engagement and problem‑solving High attention to detail Ability to work across time zones
• Proficiency with Google Workspace, Microsoft Office, CRM, Asana Strong team collaboration
• Highly organised, detail‑focused, calm under pressure Strong sense of responsibility and follow‑through Inclusive mindset and commitment to accessibility
• Enjoys fast‑paced, service‑oriented environments Self‑starter who works across departments to “get the job done”