Renewals Representative

This

position

is

listed

on

behalf

of

a

partner

company,

who

manages

all

applications

and

next

steps.

Our

partner

is

looking

for

a

Renewals

Representative

based

in

the

United

States

.

As

a

Renewals

Representative,

you

will

play

a

key

role

in

driving

customer

retention

and

recurring

revenue

within

a

fast-growing

cybersecurity

environment.

You

will

manage

an

assigned

portfolio

of

customer

accounts,

taking

ownership

of

the

entire

renewal

process

from

initial

engagement

through

contract

signature.

Working

closely

with

Sales,

Customer

Success,

Finance,

Legal,

and

channel

partners,

you

will

ensure

timely

renewals

while

identifying

opportunities

for

account

expansion.

You

will

use

customer

insights,

service

performance

data,

and

commercial

expertise

to

demonstrate

value,

address

potential

churn

risks,

and

negotiate

favorable

agreements.

This

role

offers

the

opportunity

to

strengthen

your

sales

and

negotiation

skills

while

contributing

directly

to

business

growth.

It

is

ideal

for

a

proactive,

customer-focused

professional

who

thrives

in

a

collaborative,

target-driven

environment.

The

position

is

remote

within

the

United

States.

Accountabilities

Manage

an

assigned

portfolio

of

customer

renewals,

achieving

quarterly

and

annual

booking,

retention,

and

revenue

targets.

Own

the

full

renewal

lifecycle,

engaging

customers

90–120

days

before

contract

expiration

to

review

service

scope,

pricing,

timelines,

and

contractual

requirements.

Maintain

accurate

renewal

forecasts

and

pipeline

records

in

Salesforce,

ensuring

strong

data

quality

and

providing

regular

updates

during

forecast

meetings.

Monitor

customer

health

indicators

and

potential

churn

risks,

partnering

with

Customer

Success

teams

to

develop

and

implement

appropriate

retention

strategies.

Leverage

managed

detection

and

response

(MDR)

service

performance

metrics,

including

alert

volumes,

false-positive

rates,

response

times,

and

product

adoption,

to

demonstrate

customer

value.

Prepare

renewal

quotations

and

negotiate

commercial

terms,

including

multi-year

agreements,

contract

adjustments,

co-termination,

price

increases,

and

payment

conditions

within

approved

discounting

policies.

Coordinate

with

Deal

Desk,

Finance,

and

Legal

teams

to

prepare

and

process

renewal

documentation,

including

order

forms,

Master

Service

Agreements

(MSAs),

and

Service

Level

Agreements

(SLAs).

Identify

upselling

and

cross-selling

opportunities

throughout

the

renewal

process

and

collaborate

with

Account

Executives

to

maximize

account

growth.

Work

with

channel

and

distribution

partners

to

secure

renewals

for

partner-managed

customers.

Apply

established

renewal

strategies

and

objection-handling

techniques,

particularly

when

addressing

pricing

concerns,

competing

in-house

security

solutions,

or

questions

about

service

value.

Escalate

complex

or

high-value

renewal

opportunities

to

sales

leadership

when

necessary.

Share

customer

feedback,

market

insights,

and

renewal

trends

to

continuously

improve

commercial

processes,

tools,

and

playbooks.

Requirements

3–5+

years

of

professional

experience

in

renewals,

account

management,

customer

success,

or

B2B

SaaS

sales.

Demonstrated

success

in

achieving

or

exceeding

renewal,

customer

retention,

or

revenue

targets.

Strong

commercial

and

negotiation

skills,

including

experience

with

subscription

pricing,

quotation

preparation,

and

contract

management.

Proficiency

in

Salesforce

and

CPQ

(Configure,

Price,

Quote)

platforms.

Working

knowledge

of

cybersecurity

threats,

managed

detection

and

response

(MDR),

24/7

threat

monitoring,

and

Mean

Time

to

Respond

(MTTR),

or

a

strong

willingness

to

develop

expertise

in

these

areas.

Excellent

organizational

and

time-management

skills,

with

the

ability

to

manage

multiple

renewal

opportunities

simultaneously

while

maintaining

accuracy.

How Jobgether works

• We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
• We appreciate your interest and wish you the best!
• Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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