Senior Youth Case Manager

Youth Case Manager Townsville | Full-Time Permanent | SCHADS Level 5 Lead.

Are you an experienced case management professional ready to step into a leadership role where you can make a genuine difference? The Salvation Army's Townsville AOD Services is seeking a passionate Senior Youth Case Manager to lead and support a dedicated team delivering life-changing alcohol and other drug (AOD) services to young people across Townsville and surrounding regions. Reporting to the AOD Client Services Lead, you'll play a key leadership role, driving high-quality case management outcomes across Youth Residential and Youth Outreach programs while supporting the delivery of services in Ayr, Ingham and Charters Towers. This is more than a management role. It's an opportunity to empower young people on their recovery journey while mentoring practitioners and shaping service excellence.

About Salvationarmy (Salvos)

• 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.
• We believe in doing good that transforms lives and futures for the better.
• It is this belief which drives us to find new ways and places where we can make a difference.
• From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
• Change Young Lives.
• Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.
• We believe in doing good that transforms lives and futures for the better.
• It is this belief which drives us to find new ways and places where we can make a difference.
• From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
• Applications will close as soon as a suitable candidate is secured.
• The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
• The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.

Responsibilities

• Inspire.
• ✔ Leading, coaching and supporting a team of Youth Case Managers to deliver exceptional client outcomes. ✔ Providing day-to-day leadership across residential, outreach, pre and post-recovery support services. ✔ Ensuring practice aligns with the Journey to Independence Model of Care and Psychologically Informed Environment (PIE) framework. ✔ Driving integrated service delivery across residential and outreach programs. ✔ Building strong partnerships across The Salvation Army's youth, homelessness and family and domestic violence services. ✔ Contributing as a valued member of the Townsville leadership team and participating in the on-call roster.

Requirements

• You'll Bring · Degree qualification in Social Work, Social Sciences or a related discipline (highly regarded) · Demonstrated experience leading, coaching and supervising staff · Strong case management experience, ideally within the AOD, youth or residential services sector · Excellent communication, relationship-building and stakeholder engagement skills · Strong organisational and administrative capabilities, with the ability to manage competing priorities in a dynamic environment · Current Driver Licence · Current Blue Card (Working with Children Check) or ability to obtain prior to commencement

Benefits

• The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: · Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. · Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. · Flexible working arrangements. · Access to EAP and health & wellness initiatives incl
• Fitness Passport · Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) · Ongoing training and development opportunities that enhance on the job skills and proficiency. · Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value

Integrity, Compassion, Respect, Diversity, and Collaboration