Patient Meal Room Service Associate - Part Time

How would you like to work in a place where your contributions and ideas are valued?

About Wellstar

• A place where you can serve with compassion, pursue excellence and honor every voice?
• At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve.
• We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
• Connect with the most integrated health system in Georgia, and start a future that gives you more.

Responsibilities

• Shift Day (United States of America) Job Summary: Patient Meal Room Service Associate - Part Time Represents Patient Meal Room Service to Patients and Nursing team.
• Reports directly to Nutrition & Food Service management.
• Key responsibilities include taking ownership of Patient Meal Service for assigned Unit(s) and ensuring a positive Patient experience.
• Includes introducing Patients to the Patient Meal Room Service program and meal ordering process.
• Enters meal selections into N&FS software systems (in compliance with therapeutic diets and food allergies).
• Includes taking Room Service calls and consistently providing customer service in a professional, courteous, and efficient manner.
• Required to follow all safety guidelines, including, but not limited to: confirming Patient identity by using two Patient identifiers, confirming meal accuracy, and appropriately following infection prevention practices, including when Isolation precautions are in place.
• Takes ownership of Unit assignment with minimal supervision.
• Functions as the N&FS liaison between the Patient and the care team, representing the hospital and N&FS dept. in a professional and caring manner.
• Delivers nutrition supplies to Units as required and follows safety protocols regarding expiration dates.
• Completes all other job duties as assigned. - Provide meals to Patients in a professional, courteous, and timely manner.
• Work with diet-specific menus and introduce Patients to the Patient Meal Room Service program.
• Take orders for ‘Assist Patients’, deliver meals and collaborate with Nursing on assigned floors. - Operate a call center which serves as the communication hub for Patient Meal Room Service.
• Receive / enter Patient Meal Room Service orders using nutrition software.
• Assist with daily reporting.
• Both positions require exceptional customer service.
• Focus on accuracy, safety and efficiency are paramount at all times.
• Core Responsibilities and Essential Functions: Ensures the Safety of Patients and Team Members (according to state, county and national regulatory bodies): Washes hands frequently and wears gloves appropriately.
• Performs hand hygiene upon entering and exiting patient rooms.
• Follows infection prevention practices, including personal hygiene expectations (i.e., fingernail length and finish) and reports potential risks.
• Maintains all work areas in a clean and organized manner, free of spills and fall hazards.
• Delivers patient meal trays and verifies patient identity using two patient identifiers.
• Verifies menu selections are accurate and compliant with the patient’s diet order and food allergies.
• Escalates food allergy and diet consistency concerns to N&FS Leadership and/or Clinical Dietitian.
• Promptly reports adverse food reactions.
• Stores food and/or supplies using proper labeling, dating and rotation methods.
• Operates equipment according to all safety guidelines and escalates any unsafe conditions (i.e., frayed electrical cords and out-of-range temperatures.) Uses IT equipment appropriately and protects confidential information, including passwords.
• Follows dept. work schedule (including weekends and holidays) and arrives at the workstation prior to task start time.
• Sets up, maintains, and breaks down workstation according to area requirements.
• Follows written and verbal instructions with accuracy and attention to detail.
• Completes area checklists and forms, as assigned.
• Operates and cares for equipment according to manufacturer’s and area-specific guidelines.
• Assesses patient’s ability to utilize the meal order system and follows up with appropriate staff member if unable to fully participate.
• Assists patients with menu selections as needed, considering food preferences, allergies and other diet information, in a timely manner.
• Enters menu selections in the N&FS software accurately and in a timely manner.
• Reviews and appropriately responds to reports and N&FS orders from the electronic medical record.
• Appropriately utilizes all N&FS software and adapts and learns new systems as new technologies are applied Learns and carries out computer downtime procedures appropriate for assignment.
• Verifies patient satisfaction with meals and conducts internal patient satisfaction surveys, as requested.
• Delivers meals to patients that meet their needs according to their cultural, spiritual, ethnic and age-specific considerations.
• As required, delivers meals to patients on Isolation precautions and follows all Infection Prevention guidelines.
• Retrieves dirty trays from patient rooms and assists with soiled meal tray carts on patient floors.
• Prepares and delivers snacks to patients and/or nursing units, as required.
• Performs dept. duties to include, but not limited to: Dishroom, rolling silverware, floor stock replenishment, supplies requisitions, break room and general clean up.
• Remains flexible to support other Team Members across the dept. to achieve desired service outcomes.
• Intervenes and resolves customer service issues as necessary; uses judgment to escalate customer service concerns to supervisor when needed to ensure best patient experience.
• Engages in Efforts to Create a World Class Work Environment: Follows work area’s uniform specifications, i.e., clothing and shoes are neat and clean.
• Collaborates with Team Members and leadership to meet the goals and objectives of the dept. and hospital.
• Communicates in a respectful manner and in terms that are clear and concise.
• Respects the cultural traditions of Team Members, patients and customers.

Requirements

• Maintains competency in N&FS software and associated equipment utilized for patient meal services Qualifications: Required Minimum Education : High School Diploma or the equivalent preferred.
• Minimum 2 years’ foodservice, and / or customer service, and / or related experience required.
• Servsafe Food Handler AND ServSafe Allergen certifications required within 90 days of hire.
• Must be able to communicate and understand the English language, both written and orally.
• Must exhibit outstanding interpersonal skills required to work well with others.
• Must be able to demonstrate basic knowledge of modified diets.
• Must possess adequate phone skills for interacting with our customers (internal and external) and perform duties in a very busy environment.
• Must be able to demonstrate a positive attitude in all customer / patient interactions.
• Must be able to utilize N&FS software systems.
• Join us and discover the support to do more meaningful work—and enjoy a more rewarding life.

Preferred

• Healthcare or hospitality foodservice experience highly preferred.