Cosmetic Repair Lead

At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.

About Carma

Join a team that values quality as much as quantity — we believe in working hard, having fun and delivering an exceptional product.

Responsibilities

• Cosmetic Repair Lead, you set the benchmark for craftsmanship across our entire cosmetic scope—from wheels and touch-ups to texture coat, upholstery, tint, headlights, interior polish, and glass. You define what "good" looks like and coach the team to hit that standard every single time."
• Own Cosmetic Quality & Governance: Set, maintain, and uphold Carma standardised work across all cosmetic disciplines, ensuring every vehicle strictly meets our finish standard before it is released.
• Build & Sign Off Capability: Drive the training pathway for every technician across each discipline, assessing and signing off competency before they work unsupervised—and making the call to decline sign-off if standards aren't met.
• Audit, Coach & Escalate: Routinely audit repairs against benchmarks, deliver feedback to eliminate rework, and keep the Senior Lead informed on quality metrics and training milestones.
• Tackle the Toughest Repairs: Lead from the front on the tools when required, stepping in across any discipline to execute the most complex, high-difficulty cosmetic jobs.
• Drive Workshop Productivity: Confirm job scope prior to kickoff, accurately log time against each vehicle, and leverage advanced techniques to hit set turnaround times without compromising finish.
• Embed a Safety-First Standard: Champion uncompromising WHS, PPE, and hazard reporting standards, actively supporting the broader production line and running a pristine, highly organized workspace.
• Protect the Customer Experience: Treat every Carma car with absolute care and respect, ensuring flawless, zero-compromise.
• Success in this role is defined by a cosmetic function that consistently sets the benchmark for quality, upskills the team with confidence, and delivers showroom-standard finishes without compromise

Requirements

• Extensive, hands-on cosmetic repair experience across multiple disciplines—such as wheel repairs, spray or touch-up, upholstery, tint, or glass—in a high-volume workshop environment.
• Proven track record of training and mentoring others; you know how to teach the craft, coach technicians effectively, and assess true competency.
• Uncompromising quality, with the confidence to set benchmarks, decline subpar work, and hold standards across areas even outside your primary trade.
• Fantastic attention to detail paired with the ability to maintain pace and meet set vehicle turnaround targets.
• Proactive, safety-first mindset with the authority and confidence to stop work and raise concerns immediately if something isn't safe.
• Clear communicator, reliable teammate, and natural problem-solver who takes pride in creating a supportive workshop culture.
• Valid Australian driver’s licence.

Benefits

• We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts and NRMA cover.
• Join our high-performing, forward-thinking team and help shake up car buying in Australia.