Maintenance Service Representative

• Is subject to hold-over and recall on a 24-hour basis for essential services and emergencies such as snow removal.
• May be subject to some job pressure from requests for priority and emergency work.

Responsibilities

• As the Maintenance Service Representative, you will ensure all maintenance work orders are processed and tracked through to completion.
• Maintenance Service Representative Serves in the Airport Maintenance Department at either Ronald Reagan Washington National Airport (DCA) or Washington Dulles International Airport (IAD).
• Serves as a point of contact (POC) for service/maintenance requests.
• Receives, processes, and follows up on service/maintenance work requests on behalf of the Engineering and Maintenance Department utilizing the Department’s Computerized Maintenance Management System (CMMS).
• Performs related functions.
• GENERAL RESPONSIBILITIES Staffs the work order desk.
• Receives work order requests in person or through radio, telephone, and written/electronically submitted.
• Clarifies work requirements prepares/edits the request.
• Logs requests and reviews logs from other shifts to identify items that need work requests.
• Determines work request service priority and identifies general actions needed and appropriate service organization(s).
• Enters information about the work, the requestor, the shop(s) assigned, and the projected completion date into the CMMS.
• Obtains final approval and routes work order requests to maintenance shop(s)/contractor(s).
• Tracks high priority work orders and keeps the supervisor and requestors informed of status.
• Reviews work order requests received at the work order desk after normal hours; checks phone messages for orders, inputs information into CMMS, and notifies maintenance shop(s)/service contractor(s) of work orders.
• Tracks the computerized monitoring system for the elevators, escalators, and moving walkways in the Terminal, Concourses, and tunnels.
• Enters alarms into the CMMS system, dispatches the service contractor to the unit, and emails the COTR regarding the alarm.
• Responds to the red alert phone calls, documents calls in the CMMS, and makes appropriate notifications.
• Assists users with CMMS data entry and information retrieval including advising the shops on the daily operation of the CMMS.
• Updates CMMS records; scans and saves documents and creates and maintains documentation.
• Compiles various reports including, but not limited to, daily work order report.
• Performs quality checks on all work order requests entered during normal shift.
• Tracks the computerized monitoring system for the elevators, escalators, and moving walkways in the Terminal, Concourses, and tunnels.
• Enters alarms into the CMMS system, dispatches the service contractor to the unit, and emails the COTR regarding the alarm.
• Provides administrative/help desk support to the Airport community as well as other staff of the Maintenance Engineering Division.
• May issue customer service questionnaires, input responses, and produce reports for management.
• May train other employees on processing work order requests.
• May issue temporary parking permits.
• Performs other duties as assigned.

Requirements

• Two years of progressively responsible experience in receiving, processing, and coordinating maintenance service requests or work orders.
• Skill in using an automated work order entry system.
• Ability to clarify work request or preparing/editing work orders.
• Ability to perform detailed analysis of data and information, and make recommendations.
• Ability to interact with business contacts in a professional, customer-service manner.
• Skill in using a computer and modern office software, with an emphasis on spreadsheet software and an automated work order system.
• Ability to speak and write effectively.
• A high school diploma or a Certificate of General Education (GED).
• CERTIFICATIONS AND LICENSES REQUIRED A state driver’s license in good standing.
• SPECIAL FACTORS May be required to work shift work.
• Work requires the ability to work independently with minimal supervision.
• Work is typically reviewed in progress and upon completion for quality, quantity, timeliness, teamwork, customer service, and other factors.

Preferred

• QUALIFICATIONS Experience using knowledge of building maintenance trades or an automated maintenance management system.

Pay

S15-H Salary Range: $26.07-$36.50 Opening Date: October 30, 2026 Closing Date: November 14, 2026 Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.

Benefits

• A career with the Airports Authority comes with more than just a paycheck; it offers a comprehensive benefits package designed to support you and your family’s health, financial security, and professional growth.
• Benefits include medical, dental, and vision coverage; well-being resources; health savings and flexible spending accounts; pension and retirement plans; and ongoing training and development opportunities.
• Discover more about our benefits package here .

A background security investigation will be required for all new hires. Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.