Airport Credentialing Agent

Work requires moderate physical exertion (lifting objects up to 25 pounds). A background security investigation will be required for all new hires. Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.

Responsibilities

• As the Airport Credentialing Agent, you will review applications for and issue airport employee security identification (ID) badges as part of the Airport Security credentialing program, and perform related functions.
• The work contributes to the Airports Authority's overall Airport Security Program (ASP).
• Airport Credentialing Agent Serves in the Pass and ID Section of the Airport Operations Department, Airport Security Division, at IAD or DCA.
• Performs airport security credentialing program, customer service, and security functions.
• Reviews badge applications, issues or renews badges, and accounts for ID badges.
• Collects and transmits sensitive Personally Identifiable Information (PII) for background checks.
• Conducts and monitors training and testing of applicants for access to restricted airport areas.
• Performs related functions.
• GENERAL RESPONSIBILITIES Responds to basic requests for information concerning security requirements, background investigations, training requirements, and procedures to obtain ID badges.
• Processes applications for ID badges, reviewing for completeness, inspecting identification and immigration (when applicable) documents, taking fingerprints, and securely transmitting biometric data and Personally Identifiable Information (PII).
• Administers Security Identification Display Area (SIDA), secure area, and driver training and testing to applicants.
• Produces airport ID badges, files and maintains badge records and documents, and maintains inventory of controlled and uncontrolled supplies. [DCA Only] Processes Taxicab Permits for STA.
• Issues airports issued keys in accordance with established procedures.
• Performs routine badging and key audits to comply with TSA regulations.
• May provide basic training on front-line service processes and procedures to newer employees.
• Performs other duties as assigned.

Requirements

• Tracks applicants who fail to successfully complete a Security Threat Assessment (STA) or Air Carriers Criminal History Records Check (CHRC) or are subsequently disqualified.
• Two years of experience performing general clerical support work.
• Knowledge of and ability to apply security requirements and regulations for access control.
• Skill in identifying fraudulent or tampered identity documents.
• Knowledge of and ability to operate access control systems, key control systems, and the Automated Fingerprint Identification System (AFIS).
• Ability to speak and write effectively.
• Ability to perform basic analyses of data and information.
• Skill in using a computer and modern office suite software.
• A high school diploma or a Certificate of General Educational Development (GED).
• CERTIFICATIONS AND LICENSES REQUIRED None.
• SPECIAL FACTORS Work is typically reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.

Preferred

• Certifies successful completion of training.
• QUALIFICATIONS Experience with ID badge application and production/recovery processes.
• Experience in a high-volume, direct customer service.
• Airport Certified Employee (ACE) – Trusted Agent Certification Experience with vetting and airport credentialing.

Pay

S15-H Salary Range: $26.07-$36.50 Opening Date: October 30, 2026 Closing Date: November 13, 2026 Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.